Write a review

Go to business site

Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.29 (295 reviews)

View other Churchill Insurance products

3.16

Based on 295 reviews, last reviewed 27th Oct 2025

800% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

Great company until YOU have a problem My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side,... Read more Reviewed on: 27th October 2025

Read all reviews See your review

About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (295)

Review of the Churchill Insurance, Car insurance:

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

Churchill scrapped my car without permission

I have an ongoing claim and car was written off. Churchill gave me a scrap quote and I informed I would get back to them.; I requested a quote if I wanted to retain the car in a later conversation which was sent by email as requested. I received a letter on the 22nd March informing my insurance was suspended on the 16th, when I called they informed they had paid me to retain the car, despite no orders from myself. I explained this was wrong and was told insurance would be reinstated to third party until I had an mot., and I would get a call back. My insurance was not reinstated and I was subsequently stopped by police for no insurance and may get points etc. Currently going through complaints and the first stage as been useless., apparently they only uphold that they should have told me by email they was stealing my car. I appreciate this is probably a rare occurrence but the support and understanding I’ve received from Churchill since they messed up, shows me all I need to know about the company. Reviewed on: 29th March 2023

They don't answer the phone

I am at fault in an accident and the other party is threatening to sue as the claim wasn't paid. These muppets don't answer the phone. Reviewed on: 22nd February 2023

scammers! stay away

Stay away from this Company (Churchill / DLG). My claims still haven't been resolved (since 2021). Both accidents were not our fault fault (with proof) and we are basically being ignored by Churchill! They're not responding to our emails, not answering our phone calls. They promised several times to get back to us , but there's always an excuse. Our case has now been submitted to a third party company and Ombudsman! This is from OCT 2021. scammers! STAY AWAY Reviewed on: 22nd February 2023

Misleading information

I took out a car insurance policy which Churchill based on them telling me they would provide my accident dates in the last five years when I told them I couldn't remember. Shortly after, they contacted me to say I didn't give them one accident date. That I must pay the over £100 in a couple of days because I didn't disclosed. I reminded them that I told them I couldn't remember and they said they will provide. I refused to pay and they cancelled my policy. Now I'm having trouble finding insurance less than £3000 and some refusing to insure my car. I'm in a nightmare of no fault of my own. In the meantime, I'm paying finance on my car and cannot afford to insure it. Churchill sent my documents to a few doors from my house and while I was on the phone to them, blind past me to their partner insurance directline who I left the join them. They mislead me and appear questionable to me. They also gave different stories and not transparent, in my opinion. I wish I had the option of not giving any stars. This just goes to show their reputation. Reviewed on: 10th February 2023

No response - no customer service

Long term customer, never claimed before - accident a few weeks ago, and garage says our car's a write-off ... Churchill, however, aren't responding to messages, haven't yet produced the promised courtesy car (paid for in the policy) and have left us high and dry - garage have said they've got several cars there and Churchill aren't communicating with them either - awful, not what we paid for, and no sign of resolution. Reviewed on: 9th February 2023

SHOCKING EXPERIENCE

From the day of the accident nothing but problems, was provided with a courtesy car 5 days after mine was collected, to be taken of me 3 days later as mine was a write off and I’m not covered for a courtesy car if this happens, I have been waiting 4 weeks for a churchill engineer to look at the vehicle as they are behind to decide if it is a write off and still waiting . In the mean time I have no car I have had pay for hire car…The stress this is had on me top of accident and calling the company for weeks on end to get no help, also worrying about school, work hospital appointments. The customer service don’t seem to Know anything and get fobbed off all the time. Still waiting to here about my vehicle a month after the report was done. I wouldn’t give any stars if possible avoid this company!!! Reviewed on: 8th February 2023

Poor customer service

Rubbish customer service. Repeated myself several times, got several different quotes and nobody knew what was going on. One guy even said the customer rep shouldn’t have given the quote that he did and it was himself! And within the same hour. Shockingly bad. Reviewed on: 2nd February 2023

Avoid like the plague

I would give 0 stars but it’s not allowed! Was involved in a collision at the start of December and still waiting for Churchill to come back to me on writing my car off! The garage provided a repair/damage report he week of the accident and Churchill have been unable to have their assessors read this. Having rung customer services multiple times - each time waiting on hold for nearly an hour, I get told a different story as to when the report will be read. Apparently they are short of assessors (Aviva currently turning around in 3 days!!). They refuse to arrange manager call back or pass you through to a manager. The complaints team won’t deal with the complaint until the claim is closed. Quite possibly the worst service all round! I’m sure they’ll come back to this review and ask me to private message them my claim reference to ‘look into’ but nothing will move forward - it’s the same process on their socials - take it offline to avoid the bad press and then don’t do anything useful! Reading other reviews - this seems to have been common practise with them since June/July last year when it comes to managing claims. Reviewed on: 24th January 2023

Crash die to ice ,very scary

Had a crash with my little panda ,caused by black ice on country road during the day ,crashed in high ditch ,bounced off it did a full circle in road and faced opposite side of road .informed Churchill next day as shocked the day it happened ,that was a week ago ,car since been collected to their repair centre 45 miles away ,left with no replacement ,have a job ,child to school ,hospital appointments ,single mum ,still in shock with crash ,I would say minor damage not an expert ,car bumper cracked ,crash bar bent ,number plate unreadable .but over a wk and half later to be told my wee car maybe a write off .waited 40 mins on phone to Churchill and numerous messages to repair company ,just keep bouncing back and forth saying they are waiting for each other .angry ,frustrated . Reviewed on: 11th January 2023

Appalling support

I was in a no fault accident. Turn around period from when garage assesses damage till Churchill engineers would approve works, or write I was told was 22 days, so I'm expecting to hear on Christmas eve and then if it's a write off I lose the hire car imminently, so no opportunity to source replacement car, or find out if it's worth buying back my own car and repairing it etc, especially not over Christmas. I'm a single mum on low income and in a vulnerable situation. I risk spiralling into debt as I won't be able to get to/from work, school without transport. Am gobsmacked that they consider this acceptable and certainly wouldn't recommend them to anyone. Reviewed on: 11th December 2022

Do you have a different Churchill Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Caravan Insurance
from Towergate 5.00 from 2 reviews
Car insurance
from Halifax 2.74 from 84 reviews
Motorhome Insurance
from Shield Total Insurance 5.00 from 3 reviews

Want to see more from Churchill Insurance?

Life Insurance
from Churchill Insurance 5.00 from 1 reviews
Home insurance
from Churchill Insurance 4.11 from 161 reviews
Breakdown Insurance
from Churchill Insurance 4.00 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub