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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.27 (278 reviews)

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3.11

Based on 278 reviews, last reviewed 17th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't... Read more Reviewed on: 17th April 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (278)

Review of the Churchill Insurance, Car insurance:

Out of my 6 years of driving I will never ever be go...

Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with the company from July were now in November I've rang up 5 times over the last 4 months for them to tell me they have a IT problem and they will ring me back never heard nothing back decided to ring back for the last time In this November for them to tell me there's a defect with my insurance. After already taking a payment off me they then tell me they need to cancel my insurance start a new one and take another payment again in the same month with no refund after all I wanted was my no claims discount protecting adding on which I already added on from the start then once the insurance started they decided it wasn't protected after 4 months of IT issues they tell me oh we can now add protected no claims that they also confirmed I put it on in the first place to also say sorry for the amount of times ive called and no call back for them to turn around and say yes we can add it but need to cancel and take another payment with just a sorry. That's my last time using this company and stay away never had a issue with anyone else apart from these shocking Reviewed on: 21st November 2024

Flawless

Within my year of cover, I had to change address and also cancel my cover early. On every occasion, they surpassed themselves with customer service. Reviewed on: 21st September 2022

Car Insurance

Been with churchill for years, since they started and always been happy with the service. Reviewed on: 16th September 2022

good cover

I compared cover and although not the cheapest it had the cover I wanted Reviewed on: 15th September 2022

Avoid

Avoid like the plague: 1. Claim process is as clear as mud to the point they are deliberately deceiving you. 2. When an accident happens they will hire substandard pick up services and garages. Takes ages to get picked up and repair the car if they bother at all. 3. Getting a courtesy car is like getting blood out a stone. 4. They will drag out returning your no claims discount, all the while claiming they have a crack team of solicitors on when it reality they are doing nothing. Don't expect to see your money for over 6 months. Reviewed on: 10th September 2022

Easy to make claim

Had to make a claim previously very easy process and dealt with effectively Reviewed on: 31st August 2022

Terrible company

i had a years car insurance with churchill and when i came up for renewal i got a cheaper quote with an alternative supplier so i decided to cancel and move. Thats when the trouble started, trying to talk to someone here is a nightmare, on hold for hours and then getting cut off so you have to start again, it literally took hours to get through to someone. anyway eventually i did and so i cancelled the policy. and took out insurance with the new provider however a month later Churchill took the full years premium from my credit card without my permission meaning i had to go through the hell of trying to talk to someone again. when i did get through to someone they were rude and told me that i needed to prove i had alternative insurance in place before they would cancel the policy and consider a refund, so i gave them the details of the other policy and then they refused to give a refund until they listened to the call. absolute crooks they have taken my money without my consent and refused to refund me even though i left them because they were too expensive. terrible customer service, AVOID AVOID AVOID! Reviewed on: 22nd August 2022

Do they really want business

Rerun of last year. Renewal quote is £321.85. confused quote, same company £193.00. tried to accept confused quote, the link failed with the message "sorry, this email address is already in use" exactly what happened last year. Tried to call them, after 10 mins of listening to crap music and really irritating guy telling me soon soon,gave up. I'll go somewhere else, anywhwere Reviewed on: 19th August 2022

TERRIBLE SERVICE

They will not answer the phone. I have had car insurance with them for a number of years but I needed to negotiate the insurance price and no one will answer the phone. I have literally spent over two hours on the phone but cannot get an answer. I can get a better price on a price comparison site and that is where I am going. Churchill do not want my business. Reviewed on: 15th August 2022

Expensive

Wanted to charge me double what other companies were charging with 6 years no claims. They were too busy to discuss renewal prices so I cancelled online Reviewed on: 14th August 2022

Amazing

I love how easy it is to access the account information and make changes. It makes everything so hassle free and prevents time wasting being on hold on the phone for ages. Reviewed on: 12th August 2022

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