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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.28 (296 reviews)

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3.16

Based on 296 reviews, last reviewed 2nd Dec 2025

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (296)

Review of the Churchill Insurance, Car insurance:

quality car insurance

Excellent customer service from day one , highly praised for always sorting everything out first time! Reviewed on: 4th July 2019

dont waste your time get other quote you will get better deal

£70.00 to cancel my car insurance of no fault of mine 1.45 hours waiting on a call to talk to someone after third party fault give dog a good kick up the back side Reviewed on: 6th April 2022

Negotiated a great deal on renewal

I received my renewal which was about £12 dear than last year. So I went on a comparison site then phoned Churchill. In the end I managed to save over £40 compared with the previous year. Just £176 on a Mercedes SL320 convertible for 12 months. Reviewed on: 12th September 2021

Excellent service

Great customer service, easy to use website, staff always happy to help and good value Reviewed on: 18th August 2021

Shocking call centre agents.

Churchill Direct are terrible. It took three calls to get a recovery truck after my car was in accident. It took a further week for an engineer to visit my car before repairs could begin and the service agents were not great either. Avoid Direct Line or Churchill. Churchill also left my father in law broken down despite his roadside assistance with Churchill for 2.5 hours on a main London motorway. Reviewed on: 18th August 2021

Absolute Scam

Absolute scam, I called up in may to cancel my policy because the car didn't work and I planned on scrapping it. Whoever I spoke to did not do their job. I came back to Churchill with my new car, they didn't mention that I still had a policy open with them. A month later I have two lots of money coming out of my account from them. They won't refund because of their incompetent staff showed no record of cancelling way back in may. Reviewed on: 12th August 2021

Where are my documents?

Payment was taken 20/05/21 but 10 days later I have still not received my policy documents. When I try and call, I only get to speak to some agents who is incapable of doing anything worthwhile. Reviewed on: 29th May 2021

Charge for everything

They charged me for everything... charging me £53 when my policy was expiring next month, £13 pounds to change an address online. Absolutely ridiculous, especially when I have done the same with my other car (insured with AXA, everything for free)!! Worst insurance ever and I will never go through Churchill again! Reviewed on: 12th April 2021

Average

Hiked price £70 as they all do , so went with AXA Reviewed on: 18th January 2021

Awful

Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I didn’t get it because I was away for work. No phone call or email to chase, or warn that I would be uncovered. I was driving for two weeks without insurance. Very glad I didn’t have an incident in that time. The customer service were appalling and didn’t care. Wouldn’t reinstate the policy either. Avoid this shower of insurance excrement. Reviewed on: 4th December 2020

Car insurance renewal up 31% with no change of circumstance. Simply wrong!

Car insurance renewal up 31% on last year's premium. Nothing has changed apart from non claims up 1 year from 10 to 11 years. I called Churchill about this but the operative could not explain why. Disgraceful when RPI is 1.19% and many of use have not been driving during lockdown etc. so claims must be down. I thought this practice of heavy renewal uplifts that penalise loyalty had stopped - clearly not. Reviewed on: 18th September 2020

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