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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.27 (278 reviews)

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3.11

Based on 278 reviews, last reviewed 17th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't... Read more Reviewed on: 17th April 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (278)

Review of the Churchill Insurance, Car insurance:

Out of my 6 years of driving I will never ever be go...

Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with the company from July were now in November I've rang up 5 times over the last 4 months for them to tell me they have a IT problem and they will ring me back never heard nothing back decided to ring back for the last time In this November for them to tell me there's a defect with my insurance. After already taking a payment off me they then tell me they need to cancel my insurance start a new one and take another payment again in the same month with no refund after all I wanted was my no claims discount protecting adding on which I already added on from the start then once the insurance started they decided it wasn't protected after 4 months of IT issues they tell me oh we can now add protected no claims that they also confirmed I put it on in the first place to also say sorry for the amount of times ive called and no call back for them to turn around and say yes we can add it but need to cancel and take another payment with just a sorry. That's my last time using this company and stay away never had a issue with anyone else apart from these shocking Reviewed on: 21st November 2024

Churchill are utterly appalling

Churchill are appalling - don't touch them! I had car insurance with them 11 March 2018-11 March 2019. I contacted them in good time (13th February 2019 - spoke to Diane) and stated categorically that I wouldn't be renewing with them. I received an auto-renewal letter on 15th March (4 days after renewal date) and rang again. Spoke to Kirsty who assured me she had accessed my details and that she had absolutely ensured that the policy had been cancelled and ABSOLUTELY Churchill would not take my money. Just checked my bank account and today - 19th March and guess what - they've extracted £204.96 - 8 days after my policy with them expired. And this amount bears no relation to anything mentioned in their letters. Fortunately I have just enough in my account not to be overdrawn, but if I hadn't I could be in big trouble as I live on a very tight budget. I expect to spend a very frustrating morning tomorrow trying to get my money back from these robbers. Nothing they tell you on the phone is true. I shall warn all my friends not to touch them. Reviewed on: 20th March 2019

Awful

I bought a new car and tried to add it to my policy (5 months remaining) and it was going to cost me £85 to change the car. It cost me £53 to cancel my policy! Absolutely ridiculous, but it was still cheaper to cancel and go with another insurance company who were a lot cheaper. They do not want to retain their customers at all, and appear to just want to turnover a quick buck! Reviewed on: 15th February 2019

Bleed existing customers dry while trying to lure in new ones

Absolutely shocking and dishonest. Will take money from you any which way they can. I am paying £59.00 for third party fire and theft and minimal breakdown cover. Just happened to check today and with exact same details on Churchill’s website, I was quoted £43 for fully comp with better breakdown cover! Could be paying that lower rate with loads of other insurance company. Having spoken to Churchill about it they are conveniently ‘unable to match the price mid-term’. ‘Admin fees’ to leave Churchill are so expensive that I’m stuck with this awful policy. Bleeding current customers dry while trying to lure in new ones. Avoid avoid avoid! Reviewed on: 14th February 2019

Do not get insurance with this company

The worst company to have they will miss you around they will not pay you 4 weeks into my accident and still no sorry no communication whatsoever worst company to have Reviewed on: 18th January 2019

Kindness in anutshell.

The team are always able t listen and communicate and install confidence during the insurance process. Reviewed on: 17th December 2018

Cancellation charges

Don’t use Churchill car insurance I sold my car so requested to cancel the policy I’m then told the cancellation fee is £53, really for doing what? absolute joke, this is legalised robbery / theft, don’t use this company Reviewed on: 11th December 2018

They don't give the service you are paying for!

I have been waiting 4 days for a courtesy vehicle. They do not help you, customer service and managers on duty is terrible. DON'T WASTE YOUR MONEY! Reviewed on: 8th December 2018

Decent price

Decentprice, easy to organise. Never had to claim though so can't comment on this. Reviewed on: 23rd September 2018

Easy peasy insurance

Highly recommend Churchill car insurance! Easy to deal with when claim made - took the stress out of a stresssful situation! Reasonable prices, great customer service and trusted company. Reviewed on: 23rd September 2018

Awesome!

Churchill offer a supreme level of cover at a price I can afford. Reviewed on: 23rd September 2018

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