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The Co-operative Bank: Current Account reviews

4.07
Based on 393 reviews, last reviewed 17th Apr 2025
1100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

an amazing experience an amazing experience, they’re quite helpful Reviewed on: 17th April 2025
ibz's avatar
ibz

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025
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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (393)

Review of the The Co-operative Bank, Current Account:

Easy to use, ethical

5
Happy with the Co-op; been using them for a few years. Reviewed on: 8th February 2020

I like their ethical policies and the customer servi...

5
I like their ethical policies and the customer service experience and online banking is good Reviewed on: 24th August 2024

Good value account with extras

5
My husband and I are very pleased with the Co-Operative Bank's Everyday Extra account. It does require a monthly deposit, but for £15 a month we get travel insurance, RAC roadside assistance and mobile phone insurance as well as small amounts of cashback. Very good value for money. Reviewed on: 23rd August 2024

It's a good bank account good bank very recommendabl...

4
It's a good bank account good bank very recommendable good Reviewed on: 1st August 2024

Easy to contact and respond promptly.

5
Easy to contact and respond promptly. Reviewed on: 16th June 2024

Excellent bank!

5
Excellent bank! Help people with poor credit records etc ! Ethicality too! Reviewed on: 30th May 2024

Great package of benefits

5
The current account offers a great package of benefits Reviewed on: 25th May 2024

Easy account and like their ethical banking.

4
Easy account and like their ethical banking. Helpful and polite customer service every time I have called. The only drawback I would say is the lack of high street branches but that seems like every bank at the moment. Reviewed on: 24th May 2024

Good to be alive

3
Not to bad difficult when a lot of customers are in Reviewed on: 24th May 2024

Co-op are easy to work with

5
CO-op have an excellent app and website and are excellent to do business with Reviewed on: 12th April 2024

Slow and limited

3
If you’re looking for a basic current account, this will work fine. I also like the friendly approach from the Co-op, and ethical status. However, phone hold times often get in the excess of 1 hour and there’s no other way to communicate. The app is very limited in what you can do, and everything is just slow. There’s also little perks to go alongside this current account. Reviewed on: 11th March 2024

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