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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.12 (397 reviews)

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4.10

Based on 397 reviews, last reviewed 13th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

4

Very good staff Very good staff who know their product and answer the phone quickly Reviewed on: 13th June 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative Bank Current Account reviews (397)

Review of the The Co-operative Bank, Current Account:

Easy to use, ethical

Happy with the Co-op; been using them for a few years. Reviewed on: 8th February 2020

Easy account and like their ethical banking.

Easy account and like their ethical banking. Helpful and polite customer service every time I have called. The only drawback I would say is the lack of high street branches but that seems like every bank at the moment. Reviewed on: 24th May 2024

Good to be alive

Not to bad difficult when a lot of customers are in Reviewed on: 24th May 2024

Co-op are easy to work with

CO-op have an excellent app and website and are excellent to do business with Reviewed on: 12th April 2024

Slow and limited

If you’re looking for a basic current account, this will work fine. I also like the friendly approach from the Co-op, and ethical status. However, phone hold times often get in the excess of 1 hour and there’s no other way to communicate. The app is very limited in what you can do, and everything is just slow. There’s also little perks to go alongside this current account. Reviewed on: 11th March 2024

Terrible customer service!

We have been customers of Cooperative bank for many years. Unfortunately the customer service has deteriorated over the years. I have recently raised a complaint about a bank transfer which was not made. I have spent nearly 3 hours on the phone, been given various poor excuses, assurances which were not met and still the payment has not been made. It feels as if they no longer value customers and I would not recommend this bank to anyone. Reviewed on: 7th March 2024

Everyday Extra packaged bank account is excellent.

Their Everyday Extra packaged bank account provides, in my opinion, unbeatable value for money in terms of the benefits it provides. Reviewed on: 6th March 2024

Always friendly & excellent.

Always friendly & excellent. Very competitive too Reviewed on: 4th March 2024

Excellent Customer service

Excellent Customer service from start to finish when opening an customer - easy to do with great communications from the bank Reviewed on: 22nd February 2024

I chose the Cooperative Bank

I chose the Cooperative Bank for it’s ethical stance and the fact it has a branch local to my home. I trust the Cooperative Bank to make ethical choices in its investments and the companies it supports. Reviewed on: 16th January 2024

Good bank but poor phone contact

I’ve used the Co-operative bank for years but recently trying to contact them on the phone sometimes takes hours and is very frustrating. Their online banking is good however and I can manage my money easily. Reviewed on: 16th January 2024

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