Smart Money People Logo
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews See your review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Straightforward and easy to work with - friendly tea...

4
Straightforward and easy to work with - friendly team and efficient process from start to finish Reviewed on: 7th April 2025
Emma T's avatar
Emma T

In branch service review

5
Staff very helpful and friendly. Reviewed on: 14th January 2025

Suzanne is very polite and very helpful

5
Suzanne is very polite and very helpful Reviewed on: 13th January 2025
David P's avatar
David P

Excellent individuals with good knowledge and experi...

5
Excellent individuals with good knowledge and experience. Responsive to communication. Reviewed on: 9th January 2025
Neil D's avatar
Neil D

I was dealt with by Ann Walpole, was my first time b...

5
I was dealt with by Ann Walpole, was my first time buying a house and I really could not have asked for a better person to help me in the process, went above and beyond for me, kept me in the loop with everything going on, anything else she needed was straight in contact with me. Would recommend herself and DBC to anyone after my experience. Obviously buying for the first time is stressful and an unknown but with Ann she really did help me and I couldn’t have asked for much more. Really appreciate what she has done for me. Reviewed on: 6th January 2025
David H's avatar
David H

Mandy was extremely helpful and lovely to speak with.

5
Mandy was extremely helpful and lovely to speak with. Couldn't have done more for me. It was really great customer service. Reviewed on: 4th January 2025
Laura W's avatar
Laura W

Susann was very helpful and a very pleasant person t...

5
Susann was very helpful and a very pleasant person to talk to she was very helpful Reviewed on: 9th December 2024
David P's avatar
David P

Keep 60k as for 95LTV is not good for tier 2 visa ho...

1
Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024
Mathess J's avatar
Mathess J

In branch service review

5
Always a positive experience whether online or speaking to advisors at the branch. Very helpful and considerate staff with the time to help you as best they can. Reviewed on: 26th November 2024

Many companies trip over the basics, many people tri...

5
Many companies trip over the basics, many people trip up but Darlington are always at the end of the telephone Reviewed on: 26th November 2024
Hilary C's avatar
Hilary C

Cheryl has been very thorough with my application, e...

5
Cheryl has been very thorough with my application, explaining every stage to ensure i understand the process. she is very patient and clearly very knowledgeable re mortgage terms etc Reviewed on: 15th November 2024
Bev 's avatar
Bev

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill