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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
Visit provider site Read all reviews See your review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Darlington BS excellent service by far

5
Darlington Building Society have come as a boon to us at the right time. We got our 1st house mortgage approved by them when none of banks were ready to pitch in! Always been a great service working with representatives of DBS. Cheers to team. Reviewed on: 17th April 2025
Nilofar's avatar
Nilofar

In branch service review

5
Easy to understand. Mandy was very friendly and explained perfectly, I am very satisfied with the service I reveived. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member

Speaking to Mandy Wilson was a pleasure in my line o...

5
Speaking to Mandy Wilson was a pleasure in my line of work I speak to mortgage companies on a regular basis the Darlington are far the best to communicate with and very understanding Reviewed on: 20th February 2024
Howard meynell's avatar
Howard meynell

Great Customer Service Experience

5
Had problems using the switch online service. Phoned to speak to Mortgage team and was dealt with by Ann. Extremely helpful and appreciated her assistance. So nice to be able to speak directly. Reviewed on: 16th February 2024
Damian L's avatar
Damian L

Ann Walpole has been an absolute star.

5
From my very first conversation with Ann Walpole she has helped me very step of the way and has gone far an above the service expected. Nothing has been to much trouble and the thought of a further mortgage with the Darlington is a comfoting feeling. Thank You Ann for everything. Reviewed on: 15th February 2024
Craig Ralph's avatar
Craig Ralph

Darlington Building Society Branch Review

5
It was very straightforward to receive a mortgage, even though I had retired and was receiving a pension, not a salary and I have benefitted from very helpful advice since I applied five years ago. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Always ready and willing to help. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Mandy explained my options when renewing my mortgage, she answered all my questions. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Excellent service in every sense. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

My thanks to Paula, my mortgage advisor, who made th...

5
My thanks to Paula, my mortgage advisor, who made the process entirely stress free. Reviewed on: 30th January 2024
Jacqueline S's avatar
Jacqueline S

The advisor i spoke with was very professional and u...

5
The advisor i spoke with was very professional and up to date with the information i required She was very helpful and was great talking with her Reviewed on: 27th January 2024
sharmila Aziz 's avatar
sharmila Aziz

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