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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Darlington BS excellent service by far

5
Darlington Building Society have come as a boon to us at the right time. We got our 1st house mortgage approved by them when none of banks were ready to pitch in! Always been a great service working with representatives of DBS. Cheers to team. Reviewed on: 17th April 2025
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Nilofar

Direct Sales branch review

5
Always efficient and helpful and friendly Reviewed on: 28th June 2021
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Direct Sales branch customer

Direct Sales branch review

4
Could be easier to contact by phone5 Reviewed on: 26th June 2021
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Direct Sales branch customer

branch review

2
Took so long at every step of the process. So difficult to contact. Company feels very much in the dark ages Reviewed on: 25th June 2021
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branch customer

Direct Sales branch review

5
Lovely friendly staff, always helpful. A big thank you to Paula Marshall Reviewed on: 25th June 2021
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Direct Sales branch customer

branch review

5
Never had any problems with DBS. Customer service excellent, would recommend highly Reviewed on: 24th June 2021
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branch customer

branch review

5
Very easy and efficient, stress free to fix mortgage rate again Reviewed on: 22nd June 2021
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branch customer

direct sales - cheryl

5
Cheryl went above and beyond to help us and made the whole process less stressful. Thank you Cheryl Reviewed on: 21st June 2021
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DBS Verified Member

Direct sales- Cheryl

5
Brilliant, helpful service from start to finish. Very professional. Reviewed on: 19th June 2021
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DBS Verified Member

Great service

5
We used Darlington Building Society for our mortgage, they were very helpful and professional throughout the whole process! Reviewed on: 19th June 2021
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DBS Verified Member

branch review

5
The system has been made simple to complete Reviewed on: 14th June 2021
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branch customer

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