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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Very helpful in all aspects.

5
Very helpful in all aspects. Quick and easy to deal with. Reviewed on: 17th April 2025
Joan B's avatar
Joan B

Direct Sales branch review

5
Lovely staff to deal with. Good products, easy to understand Reviewed on: 3rd June 2021
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

5
Excellent customer service via phone calls, prompt and timely clear documentaion Reviewed on: 28th May 2021
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Mortgage customer

Mortgage review

5
I am happy with Darlington, everything was clear, fast and service efficient Reviewed on: 27th May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Overall the service was great. The communication took a long time, now even given the pandemic, it was under pressure Reviewed on: 24th May 2021
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Mortgage customer

Mortgage review

5
We are first time buyers and only had I year stay in the UK at the mortgage application time. Only Darlington offered us mortgage when all other companies refused to offer any mortgages. Because of them we could buy a house here Reviewed on: 21st May 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Mandy Probert and EMma Donaldson especially have been really helpful and are very knowledgeable advising me regarding my mortgage review. Their help and prompt responses and calls all helped my devision to stay with Darlington. Thanks Reviewed on: 19th May 2021
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Mortgage customer

Mortgage review

4
Slower rate of communication, though may have been due to Covid rules Reviewed on: 16th May 2021
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Mortgage customer

Stockton branch review

5
Mortgage, very happy with service Reviewed on: 8th May 2021
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Stockton branch customer

Poor, slow service.

1
Mortgage was refused after two months of waiting due to the building access. Why this couldn’t have been established at the beginning is beyond me. Very slow in replying to enquires. Reviewed on: 30th April 2021
Bruce Lee's avatar
Bruce Lee

Mortgage review

5
First class service from Cheryl Allan, attentive to need and excellent rapport Reviewed on: 25th April 2021
Mortgage customer's avatar
Mortgage customer

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