Write a review

Go to business site

Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (922 reviews)

View other Darlington Building Society products

4.82

Based on 922 reviews, last reviewed 4th Feb 2026

75% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Nothing much but no concern, just only concerned abo... Nothing much but no concern, just only concerned about the rate which seems high, this needed to be reviewed Reviewed on: 1st February 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

Visit provider site Read all reviews See your review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (922)

Review of the Darlington Building Society, Mortgages:

Ann Walpole has been an absolute star.

From my very first conversation with Ann Walpole she has helped me very step of the way and has gone far an above the service expected. Nothing has been to much trouble and the thought of a further mortgage with the Darlington is a comfoting feeling. Thank You Ann for everything. Reviewed on: 15th February 2024

Darlington customer service is amazing

Communicating with darlington has always been very easy! Since the very beginning I've worked with the same person and that makes everything super easy because they understand my situation without me having to explain again Reviewed on: 18th April 2025

Excellent and friendly customer service.

Excellent and friendly customer service. Reviewed on: 17th April 2025

It's ok .But staff need to learn politeness& C Service.

It's ok . Regularly get updates which is good . Spoke over the phone 2 times didn't find them polite. My mortgage ws/is 6.89 % which ridiculous but at the time interest was rising by Bank of England every other week Reviewed on: 17th April 2025

Great Service, great people

Darlington Building Society were one of the very few companies offering mortgages to the over 65 age group when we got our mortgage from them 9 year’s ago. They have looked after us well since then and will stay with them until mortgage free in a few years time. Customer service personnel are so helpful. Reviewed on: 17th April 2025

Very efficient without any hassle.

Very efficient without any hassle. Reviewed on: 17th April 2025

Excellent customer service.

Excellent customer service. Always very helpful and polite. Competitive products. Reviewed on: 17th April 2025

Easy, smooth & reliable

An easy, smooth & reliable service, I am so impressed. I had unusual circumstances and am thankful Darlington worked with me for my mortgage. Reviewed on: 17th April 2025

Very helpful in all aspects.

Very helpful in all aspects. Quick and easy to deal with. Reviewed on: 17th April 2025

Great experience with Darlington Building Society!

Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recommend for a stress-free mortgage! Reviewed on: 17th April 2025

Mortgage Review

It was all done on line or telephone - easy process Reviewed on: 17th April 2025

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Principality Building Society 4.50 from 8 reviews
Mortgages
from Hanley Economic Building Society 4.83 from 333 reviews
Tracker Rate Mortgage
from first direct 4.91 from 8 reviews

Want to see more from Darlington Building Society?

Savings
from Darlington Building Society 4.91 from 12326 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub