Write a review

Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

View other Direct Line products

3.77

Based on 132 reviews, last reviewed 11th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

Read all reviews See your review

About this product

Direct Line Home Insurance reviews (132)

Review of the Direct Line, Home Insurance:

House Flooded by water leak in bathroom

Fantastic service, very helpful especially as my fiancée had recently passed away leaving me and our 8 month little boy. They tried to help me as much as possible Reviewed on: 14th July 2020

An excellent online portal

An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Slightly more expensive than others but good cover

Slightly more expensive than others but good cover Reviewed on: 8th October 2024

So Helpful

Simple clear and very helpful communication Reviewed on: 4th September 2024

Not necessirily the cheapest but good value.

Not necessirily the cheapest but good value. When it counts i.e. when you claim, they were excellent. Reviewed on: 27th August 2024

Great product at a competitive price

Good value vs the competition and a superior product to many of them too. Excellent customer service too. Reviewed on: 24th August 2024

Good professional company.

Good professional company. A leader in it’s field. Simple honest advice and service. Reviewed on: 23rd August 2024

Very understanding and always able to compromise on...

Very understanding and always able to compromise on costs to the insurer. Reviewed on: 23rd August 2024

No DL renewal despite 15 years of no claims.

Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years since we bought the house from new and never made a single claim.They suggested Gallaghers which was FOUR TIMES the premium.We wnt with RAC at a samll increase over DL's last premium.Disgraceful Reviewed on: 15th March 2024

Direct to contact no messing with claims

Have been with for many years. Had a couple of claims and have been very satisfied with the outcome Reviewed on: 29th August 2023

Easy to deal with except at renewal.

Very happy with the covergage and customer service we have had for many years on our two properties. My only bug-bear is the "renewal dance" where they seem to quote an inflated price, I call them and they revert to something close to or lower than the old premium. Reviewed on: 24th August 2023

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Locket Home Insurance 5.00 from 2 reviews
Equity Release
from Just 0.00 from 0 reviews
Landlord Insurance
from RightSure 5.00 from 5 reviews

Want to see more from Direct Line?

Life Insurance
from Direct Line 5.00 from 1 reviews
Van Insurance
from Direct Line 4.60 from 4 reviews
Business Insurance
from Direct Line 4.25 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub