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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.79 (136 reviews)

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3.75

Based on 136 reviews, last reviewed 28th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

5

Efficient service We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025

Latest lowest rating:

1

Home emergency reported Friday lunchtime. Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, ... Read more Reviewed on: 28th September 2025

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Direct Line Home insurance reviews (136)

Review of the Direct Line, Home insurance:

Complete support

A few years ago our house got broken into whilst we were at work, a lot of electrical things were stolen like a TV, consoles, games, a computer. When we first came back it was a horrible feeling to walk through the door that was hanging off it's frame, we waited 4 hours for police and they questioned us as if we were the criminals but when we spoke to direct line they were friendly, sympathetic and talked us through everything we needed to do. The process was pretty painfree and we were given a card with funds on to buy back the stuff we had lost. The only thing we were not covered for was a bracelet that we did not have proof of purchase for as it was handed down from a family member but it was more the sentimental value that mattered to us. But the fact that they not only covered our belongings they understood what a horrible time it was for us made the whole thing a lot easier. I would definitely recommend them and I'm so pleased that this was the company we were with at the time. Reviewed on: 11th September 2016

Quick and easy claim handling

My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year (after over a year no claims) the price really leapt up so I had to move to another provider. Reviewed on: 1st September 2019

Good Value Product

Fast, efficient service from Direct Line Reviewed on: 1st September 2019

Great cover for the price!

We have had Direct Line home insurance for a few years now. We had to claim one year when there was a terrible storm and the roof tiles were blown off the house. They responded very quickly and paid out without any trouble. Reviewed on: 31st August 2019

Avoid this company

Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be fraud, but apparently it's ok because it's an insurance company. Reviewed on: 31st August 2019

Fantastic

Brilliant service and a great product. We’ve just purchased our first home and they’ve been so helpful sorting our buildings and contents insurance. Reviewed on: 26th August 2019

Read the small print

Not positive..... Water damage.... Yes they will eventually send someone out to stop the leak. But as for repairing the damage.... That's a no. Go in our case... Most unhelpful peeps on the other end of the phone... Reviewed on: 19th August 2019

Not reliable

Quoted a price - I saved it, and their system lost it. Re-quoted exactly the same data - 20% more expensive. Rang the up to be told that happens all the time. If you can't trust them to quote properly, what chance of getting a claim dealt with? Reviewed on: 23rd July 2019

Competitive and thorough

I insured my flat through Direct Line. It was cheap and easy. Best of all, the cover and service was thorough. Reviewed on: 17th July 2019

great

great and easy to claim with - customer service is great. never had any problems Reviewed on: 16th July 2019

Good value

Good value policy and good customer service Reviewed on: 16th July 2019

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