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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (139 reviews)

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4.43

Based on 139 reviews, last reviewed 30th Dec 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

11%

Latest highest rating:

5

Fantastically helpful service I was in a position to pay off my mortgage and phoned for help. I got straight through, the staff member I spoke to was very helpful and sent me all t... Read more Reviewed on: 30th December 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

Dudley Building Society Mortgages reviews (139)

Review of the Dudley Building Society, Mortgages:

Treating Customers fairly??!!

Appalling treatment of existing customer who has been trying to switch her mortgage onto a new repayment method nearly 2 months ago, Poor communication from the lender and still no indication of how long this will take? in the meantime the customer is being putting in a negative financial situation. Reviewed on: 26th May 2023

Great interaction ,very pleasent,knowledge was clear...

Great interaction ,very pleasent,knowledge was clear and all round good customer service Reviewed on: 4th February 2025

I have held my mortgage with Dudley Building Society...

I have held my mortgage with Dudley Building Society for a significant period of time and have had excellent service throughout and today when I was enquiring about final repayment of the mortgage Reviewed on: 1st February 2025

mortgage

Dudley have been great help. Claire is fab. Reviewed on: 23rd January 2025

Support ex-pat customers

As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not convenient, it is expensive to phone, phone calls can be missed, texts are not delivered. Reviewed on: 20th December 2024

Excellent fast response to our enquiry

Excellent fast response to our enquiry Reviewed on: 21st October 2024

Due to circumstances the society have been able to s...

Due to circumstances the society have been able to support us through a difficult time and we are grateful to Claire for all the assistance she has given to us. Reviewed on: 15th October 2024

The repaymnt rates have been manageable

The repaymnt rates have been manageable Reviewed on: 30th August 2024

Overall helpful and fit for purpose.

Overall helpful and fit for purpose. So glad I found them ! Reviewed on: 15th July 2024

Mortgage redemption

Just been in the fortunate position to pay off my mortgage. What a seamless and easy process. Shout out to Caroline for all her help. Reviewed on: 2nd July 2024

Large new self build mortgage

Dudley have worked with us on a large new build and Laura McGinn specifically has been a beacon of professionalism, organisation, communication and customer care. She could not have been better, which is the highest praise I could offer. Reviewed on: 28th June 2024

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