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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.1 (395 reviews)

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1.69

Based on 395 reviews, last reviewed 14th Apr 2025

No new 5 star reviews

in the past 90 days

233% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

They should get 0 stars! They should get 0 stars! Absolutely hideous company with no common sense. Claim happened due to someone reversing into me, I provide evidence from my ... Read more Reviewed on: 14th April 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (395)

Review of the Esure, Car Insurance:

AVOID THIS COMPANY AT ALL COST

AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car. I reported this to acorn insurance my insurance company and I was told To call ESURE the drunk drivers insurance company ... I called esure they collected my car and they have had my car for almost 2 weeks esure then came back to me and said they can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... no one from esure contacted me at all the first I knew about this was when enterprise the courtesy car company contacted me Friday afternoon stating esure was not going to pay for the hire anymore and I was going to be left without a car after more than 4 hours and speaking with 8 different people who couldn’t help me I finally got a call from Catherine who was dealing with my claim she apologised and said she was meant to call me but she was waiting to hear from other departments she stated she was new to the role and she was told that even as it was a drunk driver she was told they could still repair my car but she had been miss informed and that they should not have offered to fix my car and I needed to go through my insurance company they did allow me to keep the hire car until Monday as I have vulnerable parents what a mess they said they are not refusing to fix the car but the car would be returned to me and then my insurance company have to deal with them very very poor customer service and I think your staff need to be trained to a high standard not to make these mistakes and cause unnecessary stress to people I have been left with no option but to take this further to the auto motor ombudsman Reviewed on: 13th November 2020

Waiting for my refund after cancelling my insurance...

Waiting for my refund after cancelling my insurance for the 2024 year within the 14 days cooling off period It is now day 11 no answers from their customer support After being told it would be in my bank within 7-10 working days Quick to take your money but no response back about my refund Reviewed on: 15th September 2024

Easy experience to setup insurance.

Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

Worst Company I've ever dealt with in my Life!!

Esure has provided one of the worst customer service experiences I’ve ever encountered. They’ve been completely unresponsive, imposed unfair charges, and left me in the dark throughout the entire process. If you value your time, money, and sanity, I would highly recommend looking elsewhere for insurance. Reviewed on: 9th September 2024

We've been with them for years now and are always tr...

We've been with them for years now and are always trying to be my cheapest insurance provider, great customer service nice people whom take the time to talk and sort out your enquiry, Reviewed on: 5th September 2024

A reputable company with a reasonably priced product...

A reputable company with a reasonably priced product with fully comprehensive cover. Reviewed on: 4th September 2024

CLAIM NON FAULT , NO RETURN REMAINING PREMIUM

Hi I had car collision in August 2024, not my fault, made a claim , my car has been written off, I received my valuation within 2 weeks...and here's the thing, my claim is still open! and I've been told I still have to pay my monthly premium and If I want to cancel my policy then I have to pay remaning premium! I do not even own the car any more! It's been written off and they keep charging me every month for something I do not own any more! what a scam! and the claim was not my fault! avoid this company! Reviewed on: 2nd September 2024

Car Insurance is a legal must on today's British Roa...

Car Insurance is a legal must on today's British Roads, Yet with less insurance claims being submitted and the likes of whiplash injuries now being scrapped & also the massive amount of excess drivers have to pay yet our yearly insurance premiums keep going up year on year regardless of how many NCB We have yet we still get fleeced year on year on higher premiums that never ever seem to come down regardless of what vehicles we drive or have cover for. Esure makes insurance simple with there go too site so you can check your documents and make changes in real time to makesure you and your family are covered if the uninvetable was to happen even though you still pay a scandalous premium the same as other insurers. Reviewed on: 25th August 2024

Great prices, not had to claim yet so can't comment...

Great prices, not had to claim yet so can't comment on that. Reviewed on: 24th August 2024

Esure is fantastic

Very easy to use online portal. Customer service can not be more helpful. Very competitive pricing. Reviewed on: 24th August 2024

Randomly cancelling insurance

I opened insurance with them. I then faced financial difficulties so I messaged them a few days after taking my payment declined. messaged on the 07/08/2024. We agreed on the 29/08/2024 that I could make my payment and get back up to date. They then cancelled my insurance on the 24/08/2024 and kept telling me they don’t know what I was on about even after having photo proof on the agreement. Reviewed on: 24th August 2024

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