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first direct: Current Account reviews

View other first direct products
4.71
Based on 1,425 reviews, last reviewed 24th Feb 2026
6100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026
Tom Case's avatar
Tom Case

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025
Martin S's avatar
Martin S
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

5
First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025
Shaun G's avatar
Shaun G

20 years of customer service excellence

5
I have been a customer for 20 years and the customer experience has never changed and is consistently excellent. Reviewed on: 25th January 2018
Simon Wainwright's avatar
Simon Wainwright

absolutely no complaints!

5
I've switched to First direct over 5 years ago and haven't looked back since! Reviewed on: 24th January 2018
joanne's avatar
joanne

Never a Problem

5
It is online only and everything works. Any queries are dealt with immediately. Reviewed on: 23rd January 2018
Ade's avatar
Ade

Great bank

5
A human always picks up the phone. It's a fantastic bank if you care about customer service! And money to switch to them - perfect! Reviewed on: 21st January 2018
Roshni Patel's avatar
Roshni Patel

How banking should be

5
I've been with First Direct since I was at Uni in 1998, I cannot fault them. Their customer service is one of the best across all companies I have dealt with. They answer the phone quickly and you don't have to go through any ridiculous options to speak to a person, they are just there, immediately. They are what other banks and companies should aspire too. They phone app and online banking have always been top-notch. They really do deserve to win. Reviewed on: 20th January 2018
Georgina Colman's avatar
Georgina Colman

A breath of fresh air

5
Real people answering the phone after a couple of rings and holding intelligent conversation with you rather than reading from a script. A world apart from previous banking experiences. I had one issue with money going missing during an ISA transfer which they dealt with quickly and even phoned back to double check it was resolved. Reviewed on: 20th January 2018
cr7364's avatar
cr7364

Great customer service

5
Fantastic customer service from 1st direct - there is a reason they consistently get great customer feedback! Reviewed on: 20th January 2018
M 's avatar
M

Internet banking pioneers

5
At start up First Direct were miles ahead of its competition- today it is still in the top 10 with fintech start ups like Starling bank et al Reviewed on: 16th January 2018
Indianna's avatar
Indianna

I love first direct

5
They are amazing, best bank I've ever used. Reviewed on: 16th January 2018
Emma Good's avatar
Emma Good

Great customer service

5
Great customer service the few times I have needed to call them Reviewed on: 14th January 2018
Jennifer McDonnell's avatar
Jennifer McDonnell

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