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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Excellent banking service

We have been long standing customers for over 20 years and the service has always been excellent. The customer service staff are a pleasure to deal with nothing is too much trouble for them. I hope to stay with the bank for many years to come. Reviewed on: 25th May 2022

tried to apply for an account

Tried 4 times to apply for a current account online but every time got 'sorry technical error we have it recorded. No reason why. I suspect it was because i did not have a mobile to validate myself but.... Tried the number given online if the process fails - waited 15 minutes - no answer - obviously they didn't know i was a potential new customer. Tried a number for new customers - got put through to the mortgage department who started taking details about the account i don't have. Explained I was trying open an account He said he would give me the number for new accounts - he gave me the number i started off with - said there would be at least a 20 minute wait - good customer service!!!??? I surrendered - if this is the service for new accounts what is it like for existing customers? Another bank who cannot accommodate non-mobile users. Reviewed on: 3rd May 2022

Best current account

Best customer service of any bank's current account Reviewed on: 4th April 2022

Long standing Account

I have been with First Direct for over 20 years , nothing is ever too much bother, i always coming away very satisfied i have a bank i can trust 24 hours a day. Reviewed on: 4th April 2022

NO. 1 CUSTOMER SERVICE

EVERY TIME I NEED TO SPEAK TO ANYONE I GET EXCELLENT SERVICE. ALL THEIR REPRESENTATIVES ACTUALLY CARE ABOUT THE CUSTOMER AND LISTEN BEFORE JUMPING IN. I CANNOT PRAISE THEM ENOUGH. Reviewed on: 4th April 2022

First class service

Prompt at answering the telephone with a friendly English-speaking operator, from the UK. Reviewed on: 4th April 2022

Really Easy To Use

Always really easy to use on line or by phone. Rarely have any issues but on the odd occasion there has been it was always sorted out quickly, correctly and with an apology Reviewed on: 4th April 2022

Amazing Customer Service, Limited Perks

Customer Service from First Direct is always spot on, probably the best out of all the banks. They also offer a £250 interest free overdraft which we rarely use but is a good piece of security if needed. Only downside is that they don’t offer any cashback or rewards by shopping at certain companies and you can only carry out in-person tasks at HSBC branches. Reviewed on: 4th April 2022

Great customer service but app needs improvement/!

Always received excellent customer service,however the app is often difficult to navigate and not user friendly. Reviewed on: 4th April 2022

Fantastic Service and good app

I switched to First Direct around 12 months ago. The switch was very straightforward and communications excellent. Very good online banking app. I have used the customer service helpline and received an excellent service. Reviewed on: 4th April 2022

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