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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1358 reviews)

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4.68

Based on 1,358 reviews, last reviewed 29th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1358)

Review of the first direct, Current Account:

A banking relationship worth having!

I’ve been a first direct customer for around 30 years and have always enjoyed being a customer. It’s not that things have never gone wrong during this time, but it’s how they have dealt with the mistakes or challenges that have always demonstrated why this is an organisation that really understands customer service, and get things fixed in a way I can trust. It counts that I can rely on my bank (across all my accounts with them, not just my current account) to do the right thing, not just the minimum they can get away with. That’s a relationship worth having and one I’ve never regretted establishing back in the late 90’s. Long may it continue! Reviewed on: 18th April 2025

I had an awful experience with Santander and stuck w...

I had an awful experience with Santander and stuck with them best decision to switch FD excellent. Reviewed on: 7th March 2025

The First Direct Go Above and Beyond

The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which is excellent when you have a busy schedule and need to get a problem resolved. Reviewed on: 7th March 2025

The customer service team are always really helpful

The customer service team are always really helpful Reviewed on: 7th March 2025

Good at chasing up when you have problems

Good at chasing up when you have problems Reviewed on: 6th March 2025

No waiting

If you need to speak to an agent the call is answered straight away. No options to press. Friendly staff and very knowledgeable. Reviewed on: 6th March 2025

All-round excellence

Very efficient, good customer service, well designed app, excellent rate on linked regular saver account Reviewed on: 6th March 2025

First Direct. Amazing customer service.

Amazing customer service. Good communication and great banking app. Reviewed on: 6th March 2025

Everything runs smoothly with no mistakes.

Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025

Great bank, easy to use app

Really good bank, very good customer service and great over draft options Reviewed on: 1st March 2025

Good customer service, especially telephone support

Good customer service, especially telephone support Reviewed on: 1st March 2025

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