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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1355 reviews)

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4.69

Based on 1,355 reviews, last reviewed 21st Jun 2025

46% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great bank! Great customer service, 24 hours a day, any issues are always dealt with promptly. Would be good if the current account paid interest as well. Reviewed on: 21st June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

first direct Current Account reviews (1355)

Review of the first direct, Current Account:

Great customer service, and app

It just works. Top marks for customer service; ease of use and the app. Reviewed on: 10th March 2023

First Direct Account.

I get £250 overdraft for free which is handy when moneys tight. Reviewed on: 26th February 2025

10 year customer

I have been a customer for over a decade and with good reason. They’re available when you need them (even if that isn’t very often). You can quickly talk to a real person too. Reviewed on: 26th February 2025

Excellence Customer Service

The customer service has always been great. Reviewed on: 26th February 2025

Makes everyday banking so simple!

So easy to deal with, never a wait, staff always easy to talk to and get any issues resolved immediately although there are so few as everything just seems to work so smoothly with them. Reviewed on: 26th February 2025

always available and friendly staff

always available and friendly staff Reviewed on: 26th February 2025

Great service

Since i joined first direct ive ben impressed with their customer service. they always answee the phone in minutes, theres always someone on the end of the live chat - very rarely are you left waiting Reviewed on: 26th February 2025

Great accessibility and very user friendly

Great accessibility and very user friendly Reviewed on: 26th February 2025

Great Customer Service!

A bank with great customer service! No call steering to navigate - simply speak to someone in seconds who will transfer you to the appropriate department to deal with your query! The £250 interest free overdraft is very handy too! Keep up the good work! Reviewed on: 26th February 2025

I was with First Direct many years ago but with bank...

I was with First Direct many years ago but with bank bribes I moved from bank to bank accumulating these bribes, but found that the services from these banks were nowhere as good as First Direct, so I have stayed with the, now into my third year and unless something happens in which I lose faith, I will now ignore any further bank bribes, just not worth it Reviewed on: 26th February 2025

First Direct are the gold standard!

First Direct are the gold standard and the rest should take a leaf out of their book. Reviewed on: 26th February 2025

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