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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

FirstDirect still doing the business in a personal way

First direct keep me informed without bombarding me relentlessly with emails and texts. They inform of product offerings, statements and interest rate changes in periodic and timely fashion. On the few occasions I need to call them on the phone their staff truly demonstrate why they have won so many customer service awards since 1989 Reviewed on: 26th February 2025

Great easy customers service

Any problem results in a phone call to someone in the UK who knows what they are talking about Reviewed on: 23rd November 2019

Best Bank

Always a friendly service and very helpful Reviewed on: 22nd November 2019

Good

Good bank with great customer service Reviewed on: 22nd November 2019

Fantastic customer service

Great bank and brilliant customer service. Reviewed on: 22nd November 2019

Ok bank

The bank is alright, but the app doesn't seem to have the same usability as others. The fact that can't name savings accounts is a flaw and ordering replacements cards had to be done online not on the app. Apart from that it's not too bad. Reviewed on: 22nd November 2019

Straight forward banking

Good website with call centres contactable whenever you need them. Reviewed on: 22nd November 2019

Their customer service is unbelievable

I call them and usually within 2 rings there is someone there to help you Reviewed on: 22nd November 2019

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

So easy to deal with

The whole thing about FD is how easy it is to run everything to do with your current account. Virtually everything can be done yourself, and online. Where you do need to contact them, you can call up, and the pleasant staff are always more than happy and willing to assist. They are the best, and have been for well over 20 years now. Reviewed on: 22nd November 2019

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