Write a review

Go to business site

First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.95 (6930 reviews)

View other First Response Finance products

4.95

Based on 6,930 reviews, last reviewed 20th Feb 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are really polite, welcoming helpful The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Latest lowest rating:

1

Would not even give this place 1 star . Would not even give this place 1 star . Got a car on finance from tollbar motors from first response finance and had problems from day 1 with the car ... Read more Reviewed on: 5th February 2026

Read all reviews See your review

About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

First Response Finance Car finance reviews (6930)

Review of the First Response Finance, Car finance:

Superb service which saved me from a miss sold fault...

Superb service which saved me from a miss sold faulty car. huge thankyou and service to help me out of one car and I to another with close to no effect on myself. Reviewed on: 1st May 2025

Reply from First Response Finance We’re happy that we could help you Jimmy! Response date: 6th May 2025

The staff are really polite, welcoming helpful

The staff are really polite, welcoming helpful Reviewed on: 20th February 2026

Would not even give this place 1 star .

Would not even give this place 1 star . Got a car on finance from tollbar motors from first response finance and had problems from day 1 with the car .in the end i had to take car back after 5 months due to engine issues . Cancelled the finance and first response finance took £683.94 for milage i had done in the car but the car was found to be faulty from a specialist and in my opinion i should not have to pay anything due to none of this been my fault .. they egnore ur emails also . Stay well away Reviewed on: 5th February 2026

Avoid this company Never missed a payment!

Avoid this company Never missed a payment! Customer for over 10 years and this is the thanks I get. I’ve been sold multiple faulty cars by First Response Finance. One was sold directly by them and was so dangerous that a reputable garage told me to return it immediately, calling it a death trap and unsafe to drive. Because I returned faulty and unsafe vehicles, they have now told me they will not finance me on ANY car, saying I’ve returned “too many” cars. That is their exact reasoning. I’m being punished for being sold broken and dangerous cars instead of them taking responsibility. After 10 years of loyalty, this is unacceptable. Posting this so people know exactly how this company treats customers when things go wrong. Reviewed on: 20th December 2025

Reply from First Response Finance Hello Claire, Thank you for taking the time to share your feedback and for being a loyal customer for over 10 years. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. At First Response Finance, we take customer satisfaction very seriously, and we’re pleased that we were able to support you in upholding your consumer rights during this process. We’re sorry that we were unable to assist you with new finance on this occasion, but please know that your feedback is greatly appreciated. Thank you again for bringing this to our attention. Kind regards, First Response Finance Response date: 5th January 2026

Had such a great experience with them

Had such a great experience with first response they have helped me out so much in the year I have been with them Reviewed on: 29th October 2025

Reply from First Response Finance Thank you, we'll be sure to let our team know that you’re happy with their service! Response date: 12th November 2025

Very good and recommendable and it’s very easy to us...

Very good and recommendable and it’s very easy to use , very fast and reliable Reviewed on: 28th September 2025

Reply from First Response Finance Thank you! Response date: 29th September 2025

BaCk On ThE rOaD

Being on a Debt plan, it was very stressful trying to obtain finance but thanks to First Response, I was delighted to be back on the road. Reviewed on: 23rd July 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 24th July 2025

Good customer service all round really.

Good customer service all round really. Would definitely recommend to anyone wanting to buy there first car. Reviewed on: 22nd July 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 23rd July 2025

They was very straight forward and it changed my lif...

They was very straight forward and it changed my life I was able to have a car when my credit score is broke. So thankyou very much. Reviewed on: 21st July 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 22nd July 2025

Very good finance company very quickly and the staf...

Very good finance company very quickly and the staff its amazing Reviewed on: 21st July 2025

Reply from First Response Finance We’re happy that we could help you! Response date: 22nd July 2025

Was easy to set up and no stress attached, this was...

Was easy to set up and no stress attached, this was my first car and everything went smoothly with First Response Finance. Reviewed on: 20th July 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 21st July 2025

Alternative products

Car Finance
from Amigo Loans 4.81 from 93 reviews
Car Finance
from Close Brothers 1.69 from 67 reviews
Car Finance
from Admiral 4.69 from 136 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub