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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.9 (623 reviews)

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4.87

Based on 623 reviews, last reviewed 29th May 2025

5300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Very accommodating, goes the extra mile to assist an... Very accommodating, goes the extra mile to assist and make things easy Reviewed on: 29th May 2025

Latest lowest rating:

1

Absolute joke, waited weeks for a response, rubbish... Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (623)

Review of the Great Western Credit Union, Loans:

Supportive, Compassionate & non judgemental.

I lived on my own as a young teenager coming out of care in the 80s I had no financial support and what followed from this Was many years of being in debt. I lost my high street bank account in the middle of a financial crisis I felt totally abandoned by my bank, I was in a complete mess. I didn’t think I would ever be credit worthy but a Friend recommended Bristol Credit Union to me, I opened an account and saved a small amount of money for emergencies then applied for a loan to help me consolidate my debt. Bristol Credit Union agreeing to this loan changed my life, it took away all those sleepless nights worrying about finding the money, I could start to answer my phone again without being scared. Now I am debt free and making plans to renovate my home. I am so thankful for all the help and advise I have been given and have recommended them to friends & family it makes me feel proud that they help people and businesses in the local community, I would never again open a high street bank account. Reviewed on: 11th June 2020

Very helpful and professional

Very helpful and professional and there when I needed them. Would definitely recommend. Reviewed on: 20th May 2025

Reply from Great Western Credit Union Hi Stacey, Thank you so much for your kind review. We're really pleased to hear that our team was there for you when you needed support. Your recommendation means a lot to us, thank you for being part of GWCU! Best wishes, Emily Response date: 22nd May 2025

Absolutely lovely staff great service

Absolutely lovely staff great service Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Patricia, Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our team, we’ll be sure to pass your lovely feedback on to them. Thanks for being a part of GWCU Best Wishes, Emily Response date: 22nd May 2025

Brilliant credit union.

Brilliant credit union. Help when you need it most Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Christina, Thank you so much for your kind words! We're really glad we could be there for you when you needed support. It's a pleasure to have you as part of the GWCU community. Best wishes, Emily Response date: 22nd May 2025

Very good thanks I think everything good

Very good thanks I think everything good Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Jerithan We really appreciate you taking the time to feedback! We're delighted that you have found your experience with GWCU to be enjoyable. We hope to continue to support you as and when you need us! Thanks again Robin Response date: 21st May 2025

Everyone been helpful and great loan rates

Everyone been helpful and great loan rates Reviewed on: 19th May 2025

Reply from Great Western Credit Union Hi Sophie We really appreciate your encouraging feedback! We're thrilled to hear how helpful you have found us; something we really strive for in our customer service. We're also really happy that you've found our loan rates so reasonable. Thanks once again for your support, and we hope to continue to help in the future. Best wishes Robin Response date: 20th May 2025

Very reasonable rates and affordable choices.

Very reasonable rates and affordable choices. Customer service are excellent too. Definitely recommend GWCU. Reviewed on: 18th May 2025

Reply from Great Western Credit Union Hi James Thank you for taking the time to leave such a positive review! We aim to provide competitive rates and accessible choices for everyone, and it's great to hear this is the case as corroborated by one of our members. It's also extremely gratifying to know that you've had such great experiences with customer service, something that we take pride in at Great Western Credit Union. Thanks for your continued support and if you need any support in the future please don't hesitate to get in touch. Best wishes Robin Response date: 20th May 2025

Great from start to finish

Great from start to finish. The whole process is super easy Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Thank you so much for your kind words! We're so pleased to hear how clear and simple you have found using our services. It's something we really set out to achieve in order to give our members the smoothest interaction with GWCU possible. If there’s ever anything else we can help with, please don’t hesitate to reach out. Best wishes Robin Response date: 21st May 2025

Very good service banking made easier

Very good service banking made easier Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Fiona It's so great to hear your feedback! We always aim for straightforward processes at Great Western Credit Union, so we're very pleased to see you have found using our services smooth and simple. We look forward to continuing to support you in the future! Best wishes Robin Response date: 20th May 2025

Excellent company, always help when needed

Excellent company, always help when needed Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Samantha Thank you for your kind words! We're so glad to hear you've had a positive experience with GWCU and that we've been able to help when needed. Your continued support means a lot to the team! Warm regards Robin Response date: 20th May 2025

They are amazing,ing customer service and allways de...

They are amazing,ing customer service and allways delivers a friendly and helpful service. Allways tries there best.. very prompt with replies and loan applications are speedy to allways within the correct time schedule Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Diane, Thank you so much for your kind words! We’re really pleased to hear that you’ve had such a positive experience with our service. Our team works hard to be helpful, and responsive, so it’s great to know that you've always had a good experience. We're glad we could support you quickly and efficiently. Thanks again for being a member and supporting GWCU. Warm regards, Emily Response date: 16th May 2025

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