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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.91 (602 reviews)

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4.90

Based on 602 reviews, last reviewed 19th May 2025

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Absolutely lovely staff great service Absolutely lovely staff great service Reviewed on: 19th May 2025

Latest lowest rating:

1

I wrote a review about their terrible payday service... I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people ... Read more Reviewed on: 8th October 2024

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (602)

Review of the Great Western Credit Union, Loans:

I have had multiple loans and never had an issue the...

I have had multiple loans and never had an issue they were always helpful when had trouble paying and the process is so easy to complete and customer service are always easy to talk to for help Reviewed on: 16th May 2025

Reply from Great Western Credit Union Hi Amy Thanks for your kind words and continued trust in GWCU! We're really glad to hear that you've found the loan process straightforward and that our team has been supportive whenever you've needed a bit of extra help and that you’ve had such positive experiences with our customer service. We thank you for your feedback and your continued support! Best wishes Robin Response date: 19th May 2025

I applied for a loan and was offered a loan the proc...

I applied for a loan and was offered a loan the process was fairly easy to do I received my money straight away which was great as I had an unexpected bill to pay I was very happy and pleased with the service I received Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Michael Thank you so much for taking the time to leave us a review! We're really pleased to hear that you found the loan application process straightforward and that the funds reached you quickly when you needed them most. It's great to know we could help with your unexpected bill, and we're delighted you were happy with the service you received. Thank you for supporting GWCU, if there's anything we can do for you in the future please don't hesitate to get in touch! Best Wishes Robin Response date: 16th May 2025

Friendly, efficient, and understanding.

Friendly, efficient, and understanding. Haven’t a bad word to say as of yet. Reviewed on: 17th April 2025

You have always been helpful and friendly and easy t...

You have always been helpful and friendly and easy to talk to, would recommend you to all my family and friends Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Gail Thank you so much for your kind words! We’re really glad to hear you’ve found our team helpful, friendly, and easy to talk to. Your recommendation means a lot to us, we’re proud to support you and appreciate you being part of GWCU. Best wishes, Emily Response date: 13th May 2025

Great western have been amazing and made my life so...

Great western have been amazing and made my life so much easier with being able to borrow and also save massive. They really are incredible Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Cally! Thank you for your amazing review! We’re so happy to hear that GWCU has made things easier for you and that you’ve been able to both borrow and save with us. It’s wonderful to know the service has made a real difference—we really appreciate your kind words and your continued support. Best wishes, Emily Response date: 13th May 2025

Great Western Credit Union. Means Great.

I was advised to speak to Great Western Credit Union. They helped me to get a better life. That I could not see at the time. Reviewed on: 17th April 2025

'Just in time' help.

Ive had a number of financial energencies over the years and each time Great Western Cresit Union came to my rescue. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Peter, Thank you for taking the time to leave this heartfelt review. We're so glad we've been able to support you during difficult times — that’s exactly what we're here for. It means a lot to know you've trusted us over the years, and we’re proud to be a part of your financial journey. If there's ever anything more we can do, we're just a message or call away. Thank you for being a valued member of GWCU. Best wishes, Emily Response date: 2nd May 2025

GWCU experience

I found GWCU affordable no hidden fees. Contact with them was so easy and always got a response in a timely manner Reviewed on: 27th February 2025

Reply from Great Western Credit Union Hi Lindsey, thank you for your review! We're so pleased to hear that you found our services affordable and easy to use. Providing clear, transparent support is really important to us, so it's great to know you received timely responses. Thank you so much for taking the time to leave us such great feedback and we appreciate your support. Best wishes, Emily Response date: 28th February 2025

I joined GWCU today and very happy to be a member!

I joined GWCU today through a loan application and very happy to be a member. Credit Unions are for everyone and it's long been my preferred way to borrow money. It was easy to apply and all of the information about the loan, the term, the repayments and how it works was super easy to understand. Reviewed on: 3rd December 2024

Reply from Great Western Credit Union Hi JM, Thank you for your fantastic 5-Star review! We’re so happy to hear that you had a smooth and easy experience joining and applying for a loan with us. It’s great to know that credit unions have been your preferred way to borrow money, and we’re so glad you’ve chosen to join us. We truly believe credit unions offer a more personalised and community-focused approach, and we're excited to have you as a member. Wishing you all the best, Monica Response date: 10th January 2025

Great customer service and quick response

I have found them really useful, they try to help when they can. And you always have a good customer service experience. Quick to respond too. Reviewed on: 4th November 2024

Reply from Great Western Credit Union Hi Lizzie, Thank you for the fantastic feedback and for taking the time to leave us a review! We're thrilled to hear that our Member Services Team has been helpful and responsive. Providing a positive experience for our members is our top priority, and it’s wonderful to know we've met your expectations. Thanks again for sharing! Best wishes, Monica Response date: 12th November 2024

All you need is greatweston credit union

I have been a member for as long as I can remember, I feel at ease with great weston credit union by my side, always so helpful, thank you Reviewed on: 15th October 2024

Reply from Great Western Credit Union Hi Victoria, Thank you so much for your kind words and for being such a loyal member of Great Western Credit Union! We're thrilled to hear that you feel supported and at ease. Our goal is to always provide helpful, friendly service, and it’s wonderful to know we've been able to make a difference for you. Best wishes, Monica Response date: 12th November 2024

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