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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (935 reviews)

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4.12

Based on 935 reviews, last reviewed 14th Jun 2025

14% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Online banking easy to use. Online banking easy to use and transactions completed quickly. Notifications are sent for all credits and debits. Reviewed on: 12th June 2025

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (935)

Great Banking!

Had an account for 14 years, since I was 16, always had great customer service over the years and felt looked after. Reviewed on: 13th January 2023

Brilliant bank

Been with Halifax for almost all my life and they have been a responsible bank throughout thick and thin. Reviewed on: 13th January 2023

Good Customer Service

My local branch has fabulous, helpful staff. Reviewed on: 10th January 2023

Awful. Finally leaving

I had many accounts with Halifax for about 15 years, punch after punch they wore me into switching. None existent customer service, no perks, daft security features that leave you high and dry when you desperately need to use your card. Couldn't get a mortgage with them even on a terrible rate so went elsewhere, seen almost zero interest in all my years there due to terrible rates. Now I get far better service on a far better rate elsewhere. Reviewed on: 6th January 2023

Poor services, stressful account management, yelled at by staff on the phone

Have been trying to claim this money back for 2 months. Every 2 weeks I send another message and have money taken from my account, and then it's put back because I ask them to look at the evidence. It's mentally draining, stressful and extra effort. On top of that the interest rates are below 1%, applying for credit cards is basically impossible and calling to ask questions is met with burned out staff. Reviewed on: 18th December 2022

Worst Bank

Worst Customer Service do not join this Bank! I will be changing my Bank. They do not support the customer when fraudulent transaction happen. Reviewed on: 2nd December 2022

Higley recommend

Excellent service always there to help Reviewed on: 26th September 2022

Strongly recommend

Excellent service when needed higley recommend to friends and family Reviewed on: 26th September 2022

The worst bank EVER!

Halifax have to be the WORST bank EVER! I've been banking with them since 2007 and have always used my bank account to pay bills etc... Earlier on this year somebody committed fraud using my name with Barclays Bank. I only found out because there was a CIFAS marker on my record. Halifax shut down my bank accounts and treated me like I was a criminal everytime I rang them to try and get access to my money. Barclays bank who I've never even banked with sorted out the CIFAS marker and did a thorough investigation and found that my name was used to commit fraud without my knowledge. Barclays even paid me compensation. Halifax caused me sleepless nights, a lot of stress and treated me like absolute rubbish! I would NEVER recommend that anybody bank with them! I've tried to complain, but they just ignore me. Halifax bank are absolutely disgusting! DON'T bank with them! Reviewed on: 18th September 2022

Mobile banking

Mobile banking is fast and efficient and usually log ins are without problems Reviewed on: 21st August 2022

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