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Halifax: Current account reviews

Name: Current account
Rating: 4.26 (984 reviews)

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4.26

Based on 984 reviews, last reviewed 11th Jun 2026

73% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

I started banking with them at 17 years old and I am... I started banking with them at 17 years old and I am still banking with them at 70 years old! Reviewed on: 11th June 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (984)

Commendable Service

Have had no issues with my money except with a faulty ATM that I’m in the process of dealing with. Otherwise great app and customer service. Reviewed on: 6th April 2021

Great bank

Easy to use the app and very good staff Reviewed on: 29th March 2021

High quality

Halifax is generally a high standard banking service which is very helpful and convenient. Reviewed on: 26th March 2021

No muss no fuss

I have been with Halifax for a number of years now, maybe 10? And I can honestly say I've never had a problem. I've lost a card while out shopping (pre Covid - when you could shop!) I've had an online rouge tried to make a fraudulent charge against my account for some "white goods" in a foreign country; and, I once had to query a cash withdrawal I spotted on my statement from an overseas bank. Given that my passport was two years out of date at the time it certainly wasn't me! All of the above incidents were delt with no fuss whatsoever; and because these incidents were years apart, I can only conclude that this is their operational norm? So, yes, I've been tempted with the cash bribes to "ditch and switch" to other providers, but I'm happy where I am; and as long as I don't go into the red and I abide by the terms and conditions, there are no nasty charges. So here I'll stay. Reviewed on: 26th March 2021

Fantastic app and products

I have active accounts with quite a few startups and high Street banks, but Halifax has always been the consistently best bank for me in terms of banking products (Current account and mortgage) and the best mobile app! Reviewed on: 21st March 2021

Appalling

I have never dealt with such an appalling financial company. The staff are growing increasingly rude, inconsiderate and inefficient. Threatening, intimidating and lying on the phone. Complaints ignored for months & months on end. No responsibility or accountability. Currently closing 3 current accounts, 3 savings accounts, 1 ISA and 1 credit card due to the disgusting way in which the staff behave and management ignore. Reviewed on: 20th March 2021

Customer Centred Banking

I always feel Halifax are there to help with anything. Excellent customer service. Reviewed on: 18th March 2021

Excellent current account

I love my current account. Excellent online banking options ability to create accounts sitting in for mini savings accounts. Fab. Reviewed on: 18th March 2021

Exemplary of what a bank should be

In my 8 - 10 years of banking with HALIFAX, I can count the number of times I had have to go into the bank to discuss any problems because I have never had one. Also, when I did have a query and needed to go into my branch, the staff knew exactly what was required to find a solution. My money was easily accessible and I was never made to feel that I couldn't get at it. They offered alot of services to customers and businesses. I couldn't say enough about them if I wanted to. You also get instantaneous alerts whenever there is an activity on your account. They did it first :) Reviewed on: 13th March 2021

Good

Good readable easy to understand Reviewed on: 12th March 2021

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