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Halifax: Current account reviews

Name: Current account
Rating: 4.27 (988 reviews)

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4.27

Based on 988 reviews, last reviewed 21st Aug 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

Halifax is a bank and it’s where I keep my money. Halifax is a bank and it’s where I keep my money. I put it in there and it stays there until I spend it. How many characters is enough characters? Hav... Read more Reviewed on: 21st August 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (988)

Excellent bank & App

I always find Halifax staff friendly and pleased to help. The App is also excellent now bringing it to match many of the challenger banks facilities, such as notifications. Reviewed on: 15th April 2021

Very poor service

Tried to close a joint account but was told it had already been closed by the other account holder. This isn't good practice really. They didn't seem to care. Reviewed on: 14th April 2021

Brilliant Bank

Never an issue, fantastic customer service on hand to help always, brilliant! Reviewed on: 13th April 2021

Excellent

Banked with Halifax for years never had a problem Reviewed on: 12th April 2021

Commendable Service

Have had no issues with my money except with a faulty ATM that I’m in the process of dealing with. Otherwise great app and customer service. Reviewed on: 6th April 2021

Great bank

Easy to use the app and very good staff Reviewed on: 29th March 2021

High quality

Halifax is generally a high standard banking service which is very helpful and convenient. Reviewed on: 26th March 2021

No muss no fuss

I have been with Halifax for a number of years now, maybe 10? And I can honestly say I've never had a problem. I've lost a card while out shopping (pre Covid - when you could shop!) I've had an online rouge tried to make a fraudulent charge against my account for some "white goods" in a foreign country; and, I once had to query a cash withdrawal I spotted on my statement from an overseas bank. Given that my passport was two years out of date at the time it certainly wasn't me! All of the above incidents were delt with no fuss whatsoever; and because these incidents were years apart, I can only conclude that this is their operational norm? So, yes, I've been tempted with the cash bribes to "ditch and switch" to other providers, but I'm happy where I am; and as long as I don't go into the red and I abide by the terms and conditions, there are no nasty charges. So here I'll stay. Reviewed on: 26th March 2021

Fantastic app and products

I have active accounts with quite a few startups and high Street banks, but Halifax has always been the consistently best bank for me in terms of banking products (Current account and mortgage) and the best mobile app! Reviewed on: 21st March 2021

Appalling

I have never dealt with such an appalling financial company. The staff are growing increasingly rude, inconsiderate and inefficient. Threatening, intimidating and lying on the phone. Complaints ignored for months & months on end. No responsibility or accountability. Currently closing 3 current accounts, 3 savings accounts, 1 ISA and 1 credit card due to the disgusting way in which the staff behave and management ignore. Reviewed on: 20th March 2021

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