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Halifax: Current account reviews

Name: Current account
Rating: 4.19 (937 reviews)

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4.12

Based on 937 reviews, last reviewed 20th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Helped for few month when my account was overdrawn,... Helped for few month when my account was overdrawn, stopped the interest rates until I get back on my feet. Easy to use App and friendly staff at Scun... Read more Reviewed on: 20th June 2025

Latest lowest rating:

1

Closure of my Accounts I lost an account that have opened for almost a decade because of a review they refused to share with me till date. I tried to get help from different... Read more Reviewed on: 14th June 2025

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Halifax Current account reviews (937)

I've not had a single problem with Halifax and they have always been so very good at customer service

I opened a current account with Halifax after much trouble with my previous bank the account opening was easy and efficient they sent my card through within 7 days and set up all my standing orders etc right away no concerns or hassle a very good bank Reviewed on: 15th January 2017

Standard bank experience

Customer service is good, but nothing is there to make it stand out from other banks/building societies Reviewed on: 12th January 2017

Customer service.

Does not always put the customer first. Reviewed on: 10th January 2017

Loyalty means nothing

I have been with Halifax for over 10 years and have always been a good customer (never over drawn, never in debt, regular income.) Over this time they have removed all of the perks of my account and refused to offer me a mortgage because of my "temp" contract - which has a secure salary and no end date. Everything is done online and there is no flexibility. Terrible bank, terrible service. Now I have my mortgage through HSBC and will be switching my current account to them shortly. Reviewed on: 9th January 2017

Basic but manageable it is what it is and I need it

Just an overall summary of my account and if I use my card I can earn casback on some transactions. Easy to manage account. Reviewed on: 8th January 2017

Good customer service / great internet banking site

Despite other banks offering tempting incentives to switch current account I have stayed loyal to the Halifax. They have provided consistent good customer service and are easy to get in touch with. They also pay you a monthly £5 for having a current account (though sadly that amount will reduce in the near future). Their internet banking site is excellent - one of the most user friendly sites i have come across. Reviewed on: 8th January 2017

Great bank, never had a problem

Great service, easy to use app. Quick and secure log in. Reviewed on: 7th January 2017

Generally good experience

The current account is extremely easy to follow online. One of the main things I like about it is the £5 you receive for running the accout correctly, but what I do not like is no option to enquire about things via email, there is just a phone number. Reviewed on: 6th January 2017

Complaint settled fairly and compensated.

I had a complaint regarding my Current Account slipping into the red for about 3 days and being charged for being over drawn despite having savings in my Account. Normally I would have received a text reminder on my mobile, however I had just changed providers and so was unaware of this. The Customer Services Department for Halifax rang back my home phone to discuss the complaint at my request. They not only listened to my concerns and set up my new mobile number for future text alerts they also re reimbursed the overdraft fees and as a measure of good will they gave me a £10 Credit as well! Very impressed with the Service, It does not normally pay to complain! Reviewed on: 4th January 2017

Halifax Hands Up

Halifax is great with most things, but customer service in branch isn't their forte. They are unhelpful and brusque, compared to telephone banking where they cannot do enough to help. In branch its too much hassle to do even the littlest thing!!!!! Reviewed on: 29th December 2016

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