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Halifax: Current Account reviews

Name: Current Account
Rating: 4.19 (904 reviews)

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4.12

Based on 904 reviews, last reviewed 26th Feb 2025

600% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

5

Staff always available on phone. Staff always available on phone.queries resolved quickly and friendly service Reviewed on: 26th February 2025

Latest lowest rating:

1

No support for vulnerable customers They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are withholding our fun... Read more Reviewed on: 12th February 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current Account reviews (904)

Great customer service and no problems or issues in over 5 years

Not often do you visit your local branch and leave with a glowing feeling; feeling connecting to the community. Halifax surprised me. In the run up to Christmas they had a luxury hamper on display, selling raffle tickets for £1 to raise money for special equipment for a local authority school looking after very vulnerable children. There was no pressure to buy but I was warmly assisted when I asked, the adviser explaining what the aim of the raffle was. I was told there was a smaller hamper to win too, although that wasn't on display. The initiative left me feeling as though there was hope for us all in this society yet/that it wasn't all cold heartless money. Well done Halifax! Reviewed on: 25th January 2015

Subpar

Poor customer service, no matter how small the problem it was always a hassle to the get it sorted. When I tried to switch from a current account to a student account I had to wait three weeks and then was told I was not eligible for a student account, I walked into Barclays and within an hour I had a student account set up. Reviewed on: 4th November 2014

Switching bonus...worth it

Was tempted by the switching bonus of 100 pounds. Much easier to switch than I thought and have been happy so far (a few months in...so my experience could change) Reviewed on: 16th October 2014

Cannot fault over 10 years of using...

Been with Halifax for 10+ years. The account is easy to use for all aspects, such as, setting up direct debits/standing orders, making/receiving payments etc... The online account management is well laid out and easy to navigate. Payments to other accounts/contacts are always immediate. Statements are easy to read. Managing/viewing direct debits is very easy. Setting up new payments contacts is easy and secure. The application for phones/tablets it's very quick and easy to log in and use. I feel very secure when banking with Halifax as they take very good security measures for any new activity on the account. Another bonus is recently Halifax offer very generous cashback for your everyday shopping when using your Halifax card. This can be as high as 10% even 15% when spending in certain stores. Halifax highs treet banks have a very warm and friendly atmosphere, you are always greeted on arrival and offered assistance. They have quick cash/cheque deposit machines within the branches, so you can be in and out within minutes. The staff are also very efficient in solving small problems such as re-setting your PIN and issuing new cards if needed. Would highly recommend banking with Halifax as they offer a wide range of accounts tailored to specific needs. Reviewed on: 7th October 2014

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