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Halifax: Ultimate Reward Current Account reviews

Name: Ultimate Reward Current Account
Rating: 4.17 (98 reviews)

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3.97

Based on 98 reviews, last reviewed 7th Apr 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

60%

24%

12%

Latest highest rating:

5

Have been a Halifax Uktimate Reward Customer for Man... Have been a Halifax Uktimate Reward Customer for Many years the additional benefits are excellent. I had to use the locks and security benefit. Fantas... Read more Reviewed on: 7th April 2025

Latest lowest rating:

1

Registered disabled not a priority, . Registered disabled , paid for this service for years, couldn't review as not had to use before.Didn't communicate , lied, left a Registered disabled ... Read more Reviewed on: 29th December 2024

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About this product

The Halifax Ultimate Reward Current Account charges a monthly fee, offering a range of rewards including cinema tickets and digital magazines. Account holders can enjoy various additional benefits. These include travel insurance, breakdown cover, mobile phone insurance and home emergency cover.

Choosing the right rewards account can be difficult. It’s important that you will benefit from the rewards on offer and are able to meet the criteria to receive them. It’...

Halifax Ultimate Reward Current Account reviews (98)

Review of the Halifax, Ultimate Reward Current Account:

Amazing services brilliant

Love Halifax bank lovely staff and service very helpful and understanding always happy to help and on hand anytime will be closing my incompetence Triodos account and just going to use this account from now on Reviewed on: 17th March 2022

Good service

Overall ok, not brilliant but ok. Reviewed on: 3rd January 2018

More than a bank account

I use family travel insurance and free overdraft. Handy to know I have car breakdown should I ever need it. Reviewed on: 31st December 2017

£5 every month

Receive £5 every month when you fulfill a few terms. Little hassle. Good phone app. Reviewed on: 15th November 2017

The "included" Home Emergency service will leave your account empty !

Boiler broke - the emergency service took 4 days to arrive! The guys looked at it and said can fix it on Following Monday. Got a call afterwards asking me to pay nearly £500 as a "policy top up" !!! £276 will get me repair and a whole year cover with British Gas so ... no thank you. The contractor was also rude and calls were received from various mobile phone numbers - not sure it was a legit company providing the service. Reviewed on: 10th November 2017

good account

Not a fan of the fee but it is a good account overall and the extras can be useful Reviewed on: 8th November 2017

A total shamble

For the first time after being a Halifax customer for over 40 years I used ultimate rewards insurance due to a faulty boiler. I was promptly directed to a local plumbing firm called: Absolute heating, they guaranteed to be at my address the next day, when the next day came it all started to go Pear shape: Tic-Toc, Tic-Toc etc... and you know the rest, I decided to call Halifax and was put on hold for a good 30 minutes , Y battery was running low so I opted for a call back that... never came , this was already 11:00 am, I then decided to call the firm who was supposedly to come to my rescue, only to be told they had no idea who I was, even with the job reference number. So I called again Halifax to inform them of the situation, after 35 minutes on hold and a low battery again, at that point I was informed by absolute heating that an engineer was on his way, the call back never came, so I waited for the engineer who had called me to say he was on his way and would be at my address within 15 minutes: Tic Toc, Tic-Toc etc..., then a call arrived informed me the engineer was outside my house, I saw no one and asked what transport or what did the person looked like as there was no one to be seen. Are you at your address? Have you ever lived at your address? Yes! And why are you not there! Where are you exactly, the man was st a totally different place he had been given the wrong post code. The engineer eventually came and gave me details of the work that needed to be done. At about 5 pm the call back arrived from Halifax home emergency 6 hours late, an advisor insisted on 2-3 occasions that I should speak Italian to make things easier because of my name , I was already very frustrated due to all that it happened through the day l decided to raise a complaint, an hour late I received a further call from home emergency informing me that the job could be done at an extra cost, when the quote was told I was told that I was penalised for the engineer being st the wrong address! Have you ever seen a volcano erupt? How dare they charge me for sending the man to a wrong address, after 40 years banking with them the moment you say your account number they should have all information at hand including the correct post code, my code ends with FX, I think they told To the guy X spelled EX so they sent him to FE, to add salt to the wound I was told to pay the excess or the job would not progress, this was s living nightmare, they will hear from me again, moral of the story make sure they are literate with phonetic spelling, hope the boiler does not break down again! Reviewed on: 3rd November 2017

Covers a lot in one package

For £15 a month I get a range of insurance products all in one package. I've used the phone insurance three times (whoops) and the service has always been efficient. Plus the additional benefit of a free overdraft helps me from making another whoops. Reviewed on: 4th September 2017

Helpful & professional

The halifax have always been helpful and professional with me, especially during a time when i had financial difficulties Reviewed on: 2nd September 2017

Value for money

I find it value for money, if I don't use my overdraft then I only pay £10pm if I do use it I pay £15. I've used the services a number of times and never had an issue. Love the banking app, very easy to use and understand, I'm able to transfer money in an instant and pay bills on the go. Reviewed on: 5th June 2017

The app is great, packaged account value for money

I have used both the Travel Insurance and Phone Insurance benefits without disappointment. Reviewed on: 24th May 2017

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