Write a review

Go to business site

Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (310 reviews)

View other Hanley Economic Building Society products

4.81

Based on 310 reviews, last reviewed 15th Dec 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Had a mortgage telephone call with one of the adviso... Had a mortgage telephone call with one of the advisors Jane Longmore, lovely lady helped out a lot with all information as were first time buyers Reviewed on: 15th December 2025

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

Visit provider site Read all reviews See your review

About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

Hanley Economic Building Society Mortgages reviews (310)

Review of the Hanley Economic Building Society, Mortgages:

Very reassuring building society to be part of

10/10 for the service provided by Jane Longmore when we applied for a mortgage. Couldn't ask for better. Overall rating only 4 stars because there were a couple of hitches involving the Hanley underwriters which were unnecessary and caused us significant stress at critical times during the application. However, it's good to be part of this Society now. Reviewed on: 11th October 2021

Not considering mortgage customers

When interest rates went up, Hanley was quick to follow suit. As interest rates have declined, Hanley has made no changes to its standard variable rate. It has no regard for the wellbeing of its mortgage customers, and has no excuse, with many other lenders reducing rates. Reviewed on: 25th March 2025

Reply from Hanley Economic Building Society Thank you for your message on the topic of why the society hasn’t reduced its Standard Variable Rate (SVR) when there have been a number of Bank of England base rate decreases. Several factors are considered when we set our interest rates for both mortgage and savings customers. The Bank of England base rate is one factor we consider, and we offer products which are directly linked to the rate so that customers can be confident that any changes will be reflected in their own rate. Other products which are linked to our SVR are priced in a different way to ensure we can offer competitive rates as an alternative. I would like to reassure you that all of our product pricing is done to ensure that we offer the best value for money to our members. I can confirm from 01 May 2025, the Society will be reducing its mortgage Standard Variable Rate (SVR) by 0.25%, from 8.49% to 8.24%. Borrowers with a mortgage product linked to the SVR will see a corresponding reduction in their monthly payments from May 2025. This will be communicated to each borrower via letter or email. In addition, our variable retail savings rates will decrease by an average of 0.25%, also effective from 1 May 2025. Savers affected by this change will be notified by letter or email. The above changes are now published on our website to ensure our members are kept informed and can take any necessary action. We offer appointments to discuss both our mortgage and savings products, with one of our team members who will be happy to go through in detail. If you would like to further discuss this then please contact us on 01782 25500. Thank you again for your feedback on this matter and we look forward to speaking with you soon. https://www.thehanley.co.uk/news/nterest-rate-change-1-may-2025 Response date: 26th March 2025

Allowed me to buy my first home.

Allowed me to buy my first home and for that I’ll always be grateful as I am on the property ladder. Reviewed on: 25th March 2025

Great at renewal of mortgage.

Great at renewal of mortgage. Always happy to help Reviewed on: 25th March 2025

The team was very helpful in negotiating my mortgage...

The team was very helpful in negotiating my mortgage deal. In the end I was offered an exceptional mortgage deal that I was very happy about. The whole process went very smooth and trouble free Reviewed on: 25th March 2025

Jane made it simple.

Jane made it simple, I needed to raise money to gift my son to enlarge his home for a growing family but I didn’t want equity release because I could afford the monthly repayments. A retirement interest only mortgage at a rate just al little above the usual mortgage rate and with a building society was ideal Reviewed on: 24th March 2025

HEBS-Highly recommended

Over the previous 5yrs I have had a number of different mortgage products from HEBS changing over time from self-build finance, mortgage, further advance, repayment to interst only- changing as my circumstances have changed. On every occassion that I have had dealings with HEBS I have received honest,accurate, useful financial information- always delivered in a clear and friendly manner. My personal preferences have always been sought by them, and they have not hesitated to point out the pros and cons of any decision we have been making. They have always gone the extra mile to find a suitable and appropriate product - but have always had my best financial interests at the heart of any recommendation they have made. All members of staff have been efficient, courteous and professional, but I must give a special mention to Jane Longmore from HEBS mortgage dept who has, over the years been absolutely exceptional in the quality of service she has provided. She has given honest,realistic , clear information at every stage of my applications; dealing with my various requests for information /advice in a calm, professional yet friendly and understanding manner. I cannot praise her highly enough and thank her for the service she has provided over the years. On the basis of her thoroughly professional approach I have , and will continue, to recommend HEBS to friends and family. Reviewed on: 16th March 2025

Brilliant service from Jane Longmore

The Hanley have been great from the very first minute i enquired with them for my mortgage. My advisor, Jane Longmore, has been amazing and so professional at every moment. From first enquiry to completion, I feel like Jane has been a big help at every step and excellent at explaining things to a first time buyer. Reviewed on: 3rd March 2025

Hanley staff were always pleasant and welcoming and...

Hanley staff were always pleasant and welcoming and answered telephone calls and emails promptly. They treated me with respect in spite of my age (85). They understood my requirements and found a mortgage that met my specific needs and was affordable with my pension income. They encouraged my solicitor to get the remortgage done in a timely manner. Reviewed on: 17th February 2025

Smooth and straightforward

The mortgage process with Hanley Economic was smooth and straightforward. Reviewed on: 8th February 2025

Held my mortgage with HEBS since 2009, won’t change.

I’ve held my mortgage with HEBS since 2009 and won’t move. Whenever I get close to the end of an agreed period, they offer a competitive renewal and then make the process really easy. Any problems and there’s always someone helpful at the end of the telephone, no annoying “automated answering systems” Reviewed on: 8th February 2025

Do you have a different Hanley Economic Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Buy-to-let Mortgages
from ModaMortgages 0.00 from 0 reviews
Mortgages
from Marsden Building Society 4.69 from 124 reviews
Mortgages
from Harpenden Building Society 3.01 from 17 reviews

Want to see more from Hanley Economic Building Society?

Savings
from Hanley Economic Building Society 4.81 from 478 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub