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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (554 reviews)

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4.82

Based on 554 reviews, last reviewed 23rd Jan 2026

6500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

That says it all. I have been a member since I was 16 my age know is 81 and still a member, Reviewed on: 23rd January 2026

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hanley Economic Building Society Savings reviews (554)

Review of the Hanley Economic Building Society, Savings:

life time savers

My family have been life time savers for three generations - that says it all Reviewed on: 9th April 2025

general comment

generally good, no problems encountered Reviewed on: 19th January 2026

Friendly local building society.

I've been with The Hanley for over forty years and they have helped me so much during that time with both savings and mortgage. They are local, convenient and always helpful and always provide an excellent service.. Reviewed on: 19th January 2026

Whichever branch we have attended in Stoke-on-Trent...

Whichever branch we have attended in Stoke-on-Trent we have always found the staff pleasant and helpful. Reviewed on: 19th January 2026

The staff have always been very helpful and the info...

The staff have always been very helpful and the information they gave was clear and useful. They are always personable and appreciate good humour. Reviewed on: 19th January 2026

Polite and efficient service over the telephone.

Polite and efficient service over the telephone. Only an average interest rate. Reviewed on: 19th January 2026

I like dealing with the friendly and knowledgeable s...

I like dealing with the friendly and knowledgeable staff Reviewed on: 19th January 2026

In branch service review

Ellie attended to us a few weeks ago and was a really friendly and pleasant young lady. She was interested in what we were doing that day. We came away thinking what a lovely young lady she was. Reviewed on: 7th November 2025

The Festival Park staff are exceptionally friendly,...

The Festival Park staff are exceptionally friendly, helpful and knowledgeable. In fact the Newcastle branch staff are the same Reviewed on: 9th August 2025

Top service

The Hanley have been nothing but helpful and responsive during our protracted house purchase process. Highly recommend. Reviewed on: 9th July 2025

Digital signature

Didn’t accept digital signatures and only made us aware of this a week before completion which caused a lot of unnecessary stress. Apart from that was a smooth process for a mortgage. Reviewed on: 3rd July 2025

Reply from Hanley Economic Building Society Thank you for providing this feedback, it is valued and will be used to improve our customer journey. Apart from that, it is pleasing to hear that you found our mortgage process to be smooth. Thank you. Response date: 4th July 2025

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