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Harpenden Building Society: Savings reviews

4.34
Based on 371 reviews, last reviewed 8th Jun 2025
25% decrease in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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1%
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4%

Latest highest rating:

4

In branch service review Like having a branch in Leighton Buzzard. Like personal service. Don't like best rates are only online and unable to get these rates with Power of Att... Read more Reviewed on: 31st May 2025
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Latest lowest rating:

1

Rubbish website Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then... Read more Reviewed on: 8th June 2025
Christopher E's avatar
Christopher E

About this product

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Harpenden Building Society Savings reviews (371)

Review of the Harpenden Building Society, Savings:

Pleased with the sevice from Harpenden BS

5
There were a couple of minor issues with my account set up, however everything sorted in a very customer friendly way by Bev and Claire. The phone was answered without any excessive wait time and customer service overall excellent. Reviewed on: 1st February 2024
Reply from Harpenden Building Society Hi Jon, Thanks for your great review. I will be sure to share with Bev, Claire and their Line Manager. I'm glad we were able to answer the phone in an acceptable time frame. We have been inundated with applications following the brief launch of a market leading ISA, and as such our SLA's have not been at a standard we would expect, so it's great to understand that these are getting back to normal. If you would like to discuss your feedback further then please do not hesitate to contact me on [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024
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Harpenden Building Society

In branch service review

5
No improvements needed - such lovely friendly, helpful staff. Reviewed on: 28th February 2025
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

The phone is always answered and the staff are polit...

5
The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

Lost passbook by the Royal Mail

5
The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and post. Great customer service, thanks Reviewed on: 24th February 2025
Reply from Harpenden Building Society Hi John, Thank you for your review and i'm glad we were able to sort this for you. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Reviewed on: 31st January 2025

In branch service review

5
Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your feedback and i'm pleased to understand that you are happy with our service. I take on board your comments regarding branch locations and working patterns. Harpenden Online provides a safe and secure way to manage your account if ever it is not convenient to get to a branch. Details can be found on our website www.harpendenbs.co.uk. In the meantime, if we can be of any further assistance to you then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your review. This is really good to read and i will make sure your feedback is passed to my colleague and her line manager. Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

Always friendly and helpful and customer focussed .

5
Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025
Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025
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Harpenden Building Society

In branch service review

5
The staff are very friendly and you have got good savings accounts. Reviewed on: 27th January 2025
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025
Reply from Harpenden Building Society Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

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