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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.65 (373 reviews)

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4.35

Based on 373 reviews, last reviewed 12th Jun 2025

13% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

I had an issue with cheques, as I had sent off but w... I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they w... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Rubbish website Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then... Read more Reviewed on: 8th June 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (373)

Review of the Harpenden Building Society, Savings:

Pleased with the sevice from Harpenden BS

There were a couple of minor issues with my account set up, however everything sorted in a very customer friendly way by Bev and Claire. The phone was answered without any excessive wait time and customer service overall excellent. Reviewed on: 1st February 2024

Reply from Harpenden Building Society Hi Jon, Thanks for your great review. I will be sure to share with Bev, Claire and their Line Manager. I'm glad we were able to answer the phone in an acceptable time frame. We have been inundated with applications following the brief launch of a market leading ISA, and as such our SLA's have not been at a standard we would expect, so it's great to understand that these are getting back to normal. If you would like to discuss your feedback further then please do not hesitate to contact me on [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

Opening hours not so good, but staff are very helpful

Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025

Reply from Harpenden Building Society Thank you for your review and your kind words about our colleagues. Our opening hours are. and will continue to be reviewed to ensure they meet our members requirements. Kind regards, Jon Sweeting Commercial Manager Response date: 28th March 2025

In branch service review

I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

Reply from Harpenden Building Society This is great to read, and thank you for your feedback. I will feed this back to the team at Tring branch. Jon Sweeting Commercial Manager Response date: 11th March 2025

In branch service review

No improvements needed - such lovely friendly, helpful staff. Reviewed on: 28th February 2025

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025

The phone is always answered and the staff are polit...

The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025

Lost passbook by the Royal Mail

The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and post. Great customer service, thanks Reviewed on: 24th February 2025

Reply from Harpenden Building Society Hi John, Thank you for your review and i'm glad we were able to sort this for you. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Reviewed on: 31st January 2025

In branch service review

Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your feedback and i'm pleased to understand that you are happy with our service. I take on board your comments regarding branch locations and working patterns. Harpenden Online provides a safe and secure way to manage your account if ever it is not convenient to get to a branch. Details can be found on our website www.harpendenbs.co.uk. In the meantime, if we can be of any further assistance to you then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your review. This is really good to read and i will make sure your feedback is passed to my colleague and her line manager. Jon Sweeting Commercial Manager Response date: 25th February 2025

Always friendly and helpful and customer focussed .

Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025

Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025

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Harpenden Building Society: Savings reviews

13% decrease in 5 star reviews

400% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (373)

Pleased with the sevice from Harpenden BS

Opening hours not so good, but staff are very helpful

In branch service review

In branch service review

The phone is always answered and the staff are polit...

Lost passbook by the Royal Mail

In branch service review

In branch service review

In branch service review

In branch service review

Always friendly and helpful and customer focussed .

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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