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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.62 (428 reviews)

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4.25

Based on 428 reviews, last reviewed 26th Jan 2026

117% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Leighton Buzzard Branch Staff... The manageress & staff of the Leighton Buzzard Branch were extremely helpful in walking me through the forms & actions I needed to enable me to change... Read more Reviewed on: 26th January 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (428)

Review of the Harpenden Building Society, Savings:

Pleased with the sevice from Harpenden BS

There were a couple of minor issues with my account set up, however everything sorted in a very customer friendly way by Bev and Claire. The phone was answered without any excessive wait time and customer service overall excellent. Reviewed on: 1st February 2024

Reply from Harpenden Building Society Hi Jon, Thanks for your great review. I will be sure to share with Bev, Claire and their Line Manager. I'm glad we were able to answer the phone in an acceptable time frame. We have been inundated with applications following the brief launch of a market leading ISA, and as such our SLA's have not been at a standard we would expect, so it's great to understand that these are getting back to normal. If you would like to discuss your feedback further then please do not hesitate to contact me on [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

In branch service review

The main reason I wanted to complete this review is the paience and attention I was given recently in opening an ISA - Jill was outstanding. Reviewed on: 2nd October 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. I will pass this on to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

ISA tax free status transfer requirement

Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account) to keep funds tax free. Reviewed on: 27th September 2025

Reply from Harpenden Building Society Dear CWF, Thank you for your email. While we recognise that some customers may wish to retain their savings within an ISA for tax efficiency, it is important to note that not all individuals will choose to withdraw funds for the purpose of transferring to another ISA account. For those who do wish to proceed in this manner, the transfer should be carried out through our official ISA transfer process. This ensures that the funds remain within the ISA wrapper and continue to benefit from the associated tax advantages. Should you require any further assistance, please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 29th September 2025

hard to understand their products

hard to understand their products Reviewed on: 5th September 2025

Reply from Harpenden Building Society Dear Roger, Thank you for your message, and i'm sorry to understand that you feel our products are hard to understand. If you would like to contact me directly at [email protected] I will be happy to address any queries or concerns you have on our products. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

Amazing helpful what ever deal thing I did. (Diana). Reviewed on: 4th September 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025

In branch service review

The new lady was very friendly and helpful. Reviewed on: 4th September 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025

Why saving rates keep falling but mortgages do not?

Very poor practice at this BS. They keep reducing savers rates ( twice in the last two months) but not the mortgage interest. Their Standard Variable rate is completely arbitrary. Reviewed on: 1st September 2025

good speaking to Anya and very helpful, much better...

good speaking to Anya and very helpful, much better than digital conversations etc Reviewed on: 29th August 2025

Reply from Harpenden Building Society Hi Alan, thanks for your review. I'm please we were able to help and i will pass your feedback to Anya who I am sure will be delighted. Thanks once again, Jon Sweeting Commercial Manager Response date: 1st September 2025

Excellent Customer Service

Excellent Customer Service, both in branch and by phone to head office. A good selection of accounts but the interest rates are not especially competitive. Reviewed on: 28th August 2025

Reply from Harpenden Building Society Hi Nigel, Thank you very much for your kind feedback. We’re delighted to hear that you’ve had a positive experience with our customer service, both in branch and over the phone. Your comments are greatly appreciated and will be shared with the team. We also appreciate your observations regarding our account selection and interest rates. While we strive to offer a competitive range of products, we understand that rates are an important factor and your feedback will be taken into consideration as we continue to review and enhance our offerings. If there is anything further we can assist you with, please do not hesitate to get in touch. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

Fed up with online attemp.

Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get into system as something has been deactivated. No answer to telephone call , no waiting time given. This has been one obstacle and frustration after another . Will probably just let attempted account lapse as am fed up trying. Reviewed on: 12th August 2025

Reply from Harpenden Building Society Hi Sandra, Thank you for your candid feedback, and I'm sorry to understand that you are experiencing issues when trying to register for an online account. We are working hard to improve our Harpenden Online Platform, and we are confident that this will improve. If you would like to contact me directly then i will pass your comments to the relevant team who will be able to assist you further. My email address is [email protected] Yours sincerely, Jon Sweeting Commercial Manager Response date: 14th August 2025

In branch service review

Personal service. Not online only, branch service with passbook. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank your for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

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Harpenden Building Society: Savings reviews

117% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (428)

Pleased with the sevice from Harpenden BS

In branch service review

ISA tax free status transfer requirement

hard to understand their products

In branch service review

In branch service review

Why saving rates keep falling but mortgages do not?

good speaking to Anya and very helpful, much better...

Excellent Customer Service

Fed up with online attemp.

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

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