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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.62 (427 reviews)

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4.25

Based on 427 reviews, last reviewed 26th Jan 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Leighton Buzzard Branch Staff... The manageress & staff of the Leighton Buzzard Branch were extremely helpful in walking me through the forms & actions I needed to enable me to change... Read more Reviewed on: 26th January 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (427)

Review of the Harpenden Building Society, Savings:

The branch in Leighton Buzzard is not open, and the...

The branch in Leighton Buzzard is not open, and the lady on the phone said go to Tring! which is 15/16 miles away with no bus route. Reviewed on: 29th April 2025

Reply from Harpenden Building Society Hi Pauline, Thank you for your feedback and I'm sorry to understand that you are not happy with the service you received. We temporarily closed our Leighton Buzzard branch in February so that we can complete some essential maintenance. We sent a letter to Leighton Buzzard customers about the closure in February, so if you were missed from this communication please let me know and I will investigate further (you can email me at [email protected]). The team are looking forward to welcoming back our members next week when the branch re-opens on 7th May, however you can also register to manage your account online through our Harpenden Online facility. Please visit our website and follow the the link which gives instructions on how to register. In the meantime, if i can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 30th April 2025

In branch service review

Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers. Reviewed on: 27th June 2025

Reply from Harpenden Building Society Thank you for taking the time to share your thoughts with us. I'm delighted to hear that our branch team has been helpful and that you value the opportunity to deal with people in person. I understand your concerns about the growing number of online-only accounts and the importance of offering choice to our loyal customers. Your feedback is invaluable in helping us strike the right balance between convenience and personal service, and we will ensure your comments are shared with our product team. Please don’t hesitate to reach out if you have any further suggestions or if we can assist you in any way. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

In branch service review

Excellent, friendly staff, Great customer service. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

Easy to talk to staff on telephone and very helpful. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Response date: 29th September 2025

A Great Building Society, You can phone and speak to...

A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend. Reviewed on: 17th June 2025

Reply from Harpenden Building Society Thank you for your review, Richard. We're delighted you are pleased with the service you have received. We look forward to assisting you in future. Kind regards, Jon Sweeting Commercial Manager Response date: 18th June 2025

I had an issue with cheques, as I had sent off but w...

I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they went out of their way to retrieve my cheque to ensure it didn't bounce! Excellent customer service and above and beyond Reviewed on: 12th June 2025

Reply from Harpenden Building Society HI Ryan, Thanks for your feedback, this is great to read and I'm pleased we were able to help. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Straight forward application if a little confluted.

Straight forward application if a little confluted. Reviewed on: 11th June 2025

Reply from Harpenden Building Society Hi Malcolm, Thanks for your feedback, it's appreciated. We are currently working hard to improve our application process where we will try and keep it as straight forward as possible, but much more succinct. If we can be of any further assistance to you in future then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Rubbish website

Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then just went around in circles getting nowhere. Another website designed by very clever IT geeks to confuse people. Reviewed on: 8th June 2025

Reply from Harpenden Building Society Hi Christopher, Thank you for your feedback, it is appreciated. We are currently working hard to improve our Harpenden Online platform. If you are having issues trying to access our online portal then please do not hesitate to email me at [email protected] and i will direct this to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Amateurish - perhaps not even that good

Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try online again. Did so - again without success. Had to ring them again. The person I spoke to this time was more helpful but couldn’t carry out the transaction in question. She said that their website was run by a third party and that there were issues! A very amateurish performance Reviewed on: 5th June 2025

Reply from Harpenden Building Society Thank you for your feedback and I'm sorry to understand you have been frustrated with our service so far. There is quite a bit to unpick here, so if possible, please could you email me at [email protected] so i may investigate further. Thanking you in advance, Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

Like having a branch in Leighton Buzzard. Like personal service. Don't like best rates are only online and unable to get these rates with Power of Attorney. Reviewed on: 31st May 2025

Reply from Harpenden Building Society Thank you for your feedback. We regularly review all our products (both online only and available through all channels) to ensure they provide fair value to members and assist them in achieving their financial goals. Currently, over 90% of accounts earn higher than the average savings rate in the UK. We take on board your comments regarding operating a POA account via online and this is something we are working hard to improve. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

It's very friendly and all the staff are so polite and helpful. You feel like you're part of a family (Bev). Reviewed on: 31st May 2025

Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025

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Harpenden Building Society: Savings reviews

100% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (427)

The branch in Leighton Buzzard is not open, and the...

In branch service review

In branch service review

In branch service review

A Great Building Society, You can phone and speak to...

I had an issue with cheques, as I had sent off but w...

Straight forward application if a little confluted.

Rubbish website

Amateurish - perhaps not even that good

In branch service review

In branch service review

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