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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.26
Based on 428 reviews, last reviewed 2nd Feb 2026
71% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Exceptional telephone Staff. I would like to express how extremely helpful the staff members were on the telephone when dealing with Cash ISA questions, namely Jane, Laura and Cat... Read more Reviewed on: 2nd February 2026
Jacqueline 's avatar
Jacqueline

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
Visit provider site Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (428)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Member Review

5
Locality, friendliness of staff, and I like that it is a relatively small organisation. Reviewed on: 25th July 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, and we're delighted that you are pleased with the service you have received from Harpenden Building Society. Being small affords us the opportunity to do things differently to some of our competition! Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

In branch service review

5
It's very friendly and all the staff are so polite and helpful. You feel like you're part of a family (Bev). Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Friendliness of the staff. Knowledge of the staff. This makes things more comfortable and easy and confident they know what they are doing. Big tick. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Local Branch. Friendly Staff. Helpful Staff. Wonderful Staff. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, I agree- they are brilliant. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Its local and low-tech: I don't use a computer or a smartphone and I prefer using cash day to day. The staff have become friends and are always so helpful. It makes me feel safe. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Really friendly and helpful staff at Leighton Buzzard branch. Always have been - great staff, go out of their way to help. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, i will pass this on to the team at Leighton Buzzard. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

EXCELLENT ONLINE SUPPORT

5
I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025
NCM's avatar
NCM
Reply from Harpenden Building Society Thank you for your feedback- this is great to read and I will pass this to Jane and her Line Manager. We are delighted that you're please with our service. With kind regards, Jon Sweeting Commercial Manager Response date: 30th May 2025
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Harpenden Building Society

In branch service review

5
Good staff, with good attitude. Good products. Like to see you back in Wendover. Reviewed on: 27th May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Everyone is very helpful, and has time for discussing your needs. Reviewed on: 23rd May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Friendly staff and very helpful. Reviewed on: 20th May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
An office where one can get face-to-face service as opposed to online. Nothing to improve. Reviewed on: 20th May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

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