Write a review

Go to business site

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.62 (427 reviews)

View other Harpenden Building Society products

4.25

Based on 427 reviews, last reviewed 26th Jan 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Leighton Buzzard Branch Staff... The manageress & staff of the Leighton Buzzard Branch were extremely helpful in walking me through the forms & actions I needed to enable me to change... Read more Reviewed on: 26th January 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

Visit provider site Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (427)

Review of the Harpenden Building Society, Savings:

So happy with my building society.

I have with my friendly local building society for ten years both at my local branch and more recently on line. They treat you like a human being and not a number. They are patient with my enquiries and nothing is too much trouble ever. In this day and age with falling interest rates they give me good notice of changes to the rates and I feel other institutions ride roughshod over their customers so much. Reviewed on: 6th March 2021

In branch service review

Friendly and helpful service and knowledgeable and patient. You are always able to actually speak to someone. Reviewed on: 30th April 2025

Reply from Harpenden Building Society Thank you for your feedback, we are delighted that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025

The branch in Leighton Buzzard is not open, and the...

The branch in Leighton Buzzard is not open, and the lady on the phone said go to Tring! which is 15/16 miles away with no bus route. Reviewed on: 29th April 2025

Reply from Harpenden Building Society Hi Pauline, Thank you for your feedback and I'm sorry to understand that you are not happy with the service you received. We temporarily closed our Leighton Buzzard branch in February so that we can complete some essential maintenance. We sent a letter to Leighton Buzzard customers about the closure in February, so if you were missed from this communication please let me know and I will investigate further (you can email me at [email protected]). The team are looking forward to welcoming back our members next week when the branch re-opens on 7th May, however you can also register to manage your account online through our Harpenden Online facility. Please visit our website and follow the the link which gives instructions on how to register. In the meantime, if i can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 30th April 2025

Failure to make a deposit into a new ISA account.

Registered and opened an account. Failed to transfer the first deposit from my bank because an additional reference is incorrect. Sort code and acct number correct Does it require a roll number, not supplied. so far useless. Reviewed on: 14th April 2025

Reply from Harpenden Building Society Thank you for your review and I'm sorry to understand that there have been difficulties in transferring your ISA. If you would like to contact me directly, please email [email protected] and i will escalate to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 15th April 2025

In branch service review

Very good service - Excellent!!. Reviewed on: 1st April 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025

Opening hours not so good, but staff are very helpful

Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025

Reply from Harpenden Building Society Thank you for your review and your kind words about our colleagues. Our opening hours are. and will continue to be reviewed to ensure they meet our members requirements. Kind regards, Jon Sweeting Commercial Manager Response date: 28th March 2025

In branch service review

I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

Reply from Harpenden Building Society This is great to read, and thank you for your feedback. I will feed this back to the team at Tring branch. Jon Sweeting Commercial Manager Response date: 11th March 2025

In branch service review

No improvements needed - such lovely friendly, helpful staff. Reviewed on: 28th February 2025

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025

The phone is always answered and the staff are polit...

The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025

Lost passbook by the Royal Mail

The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and post. Great customer service, thanks Reviewed on: 24th February 2025

Reply from Harpenden Building Society Hi John, Thank you for your review and i'm glad we were able to sort this for you. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Jon Sweeting Commercial Manager Response date: 25th February 2025

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings Account
from DF Capital 3.46 from 7 reviews
Savings
from Penny Post Credit Union 4.92 from 742 reviews
Everyday Saver
from Barclays 4.43 from 140 reviews

Want to see more from Harpenden Building Society?

Mortgages
from Harpenden Building Society 2.67 from 18 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

100% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (427)

So happy with my building society.

In branch service review

The branch in Leighton Buzzard is not open, and the...

Failure to make a deposit into a new ISA account.

In branch service review

Opening hours not so good, but staff are very helpful

In branch service review

In branch service review

The phone is always answered and the staff are polit...

Lost passbook by the Royal Mail

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024