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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (643 reviews)

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3.06

Based on 643 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Easy to set up, renewal price the same as "new busin... Easy to set up, renewal price the same as "new business" price, all in all very good firm to deal with Reviewed on: 26th February 2025

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (643)

Review of the Hastings Direct, Car insurance:

easy on-line

was easy to set up car insurance on-line with hastings direct Reviewed on: 3rd June 2023

Great service!

Great service!!!!! Would recommend Reviewed on: 8th October 2024

Good car insurance

Very easy to navigate the app and to make quotes. The response is very fast and always has a good amount of detail Reviewed on: 26th September 2024

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Reliable and Reasonable

I've been with Hastings for a few years now, they are reliable, stable and good value for money. I like that I can turn off automatic renewals online so the control stays with me. year my insurance actually went down by a significant amount at renewal. They are easy to contact and were reassuring and responsive when I did have to make a claim. Reviewed on: 10th September 2024

GUILTY UNTIL PROVEN INNOCENT

Hastings Direct: GUILTY UNTIL PROVEN INNOCENT A third-party alleged my vehicle was involved in an accident. The third party provided NO TIME, NO LOCATION, NO VEHICLE DESCRIPTION and NO DRIVER DESCRIPTION and reported the details almost 6 MONTHS AFTER the alleged incident. Hastings deemed such a claim to merit “very serious” attention. I still have not been informed of a location to help refute the claim. I provided CCTV images of my vehicle 39 hours after the alleged incident showing zero damage. The vehicle has even been inspected by Hastings. Hastings acknowledge it has not been involved in a collision. I have 19 years NCB and have never had any points on my license. YET HASTINGS REFUSE TO REMOVE THIS ALLEGED INCIDENT FROM MY INSURANCE PROFILE, REFUND THE ADDITIONAL PREMIUM THEY CHARGED ME (ELSE THEY'D INVALIDATE MY INSURANCE) AND HAVE NOW COST ME SEVERAL HUNDRED POUNDS IN ADDITIONAL INSURANCE PREMIUM COSTS ON A NEWLY PURCHASED VEHICLE. Would Hastings Direct CEO @TobiasvanderMeer suffer such customer service I wonder? During a #costoflivingcrisis how many innocent drivers are seeing insurers like Hastings Direct earn interest on their hard-earned money? How can the hurdle to accept a claim be so low @FCA? Reviewed on: 9th September 2024

Fair insurance at a fair price

Easy to join. Covered all my needs. Good price, Reviewed on: 8th September 2024

Used several times now very clear and great price

Used several times now very clear and great price Reviewed on: 7th September 2024

I would be careful with the claim service staff

My husband has been with Hastings Direct for 2 years. On one ocasion they wrongly put in their files that it was my husband fault on a no fault accident. The car was actualy parked and with no one in it, which is funny enough. So I would recommend to pay attention to this one as it can affect your next year premium price. Reviewed on: 5th September 2024

straightforward car insurance.

straightforward easy to use app and very good insurance for a very reasonable price, easy to use and buy online or using the app. when i needed to phone them after an accident they were very polite and helpful. Reviewed on: 4th September 2024

renewel quote high but reduced it after a phone call

Got a renewel quote which was nearly twice as much as last year so did a comparison and rang them up and told them the comparison quote and a very nice man got me a quote much much lower and not much more than the previous years quote Reviewed on: 4th September 2024

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