Write a review

Go to business site

Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.02 (676 reviews)

View other Hastings Direct products

3.02

Based on 676 reviews, last reviewed 23rd Feb 2026

No new 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

Read all reviews See your review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (676)

Review of the Hastings Direct, Car insurance:

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

Easy to set up good price and good customer service

The service i received when taking out my booking was very good, they made it an easy process on the phone and were able to answer all my questions i had. The price was good for what i was looking for affordable. i would definitely recommend to my friends and family Reviewed on: 24th March 2015

excellent cover at a good price

Hastings car insurance is excellent at a good price,however you have to be careful about the add ons;in particular they charge a really high fee for taking out a car insurance policy over the phone-it certainly pays to go through the internet! Reviewed on: 24th March 2015

Great price, very good customer service when I had a query.

Using Price Comparison site, Hastings Direct were close to being cheapest. I then contacted cheapest three & Hastings gave me best deal and got my business. Smart Money means smart haggling!!! Reviewed on: 24th March 2015

Very slow paying out post accident.

Very slow paying out post accident, but when they eventually paid me it was a fair amount. Reviewed on: 24th March 2015

very helpful when u have needed them

I have needed hastungsnonce after a car crash and a couple of times after breaking down. They were incredibly helpful each time - I couldn't have asked for better service Reviewed on: 24th March 2015

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Carrot Insurance 1.43 from 46 reviews
Caravan Cover
from Caravan and Motorhome Club 4.93 from 13022 reviews
Car Insurance
from ABC Insurance 3.80 from 3 reviews

Want to see more from Hastings Direct?

Van Insurance
from Hastings Direct 4.67 from 3 reviews
Personal loans
from Hastings Direct 4.41 from 119 reviews
Motorbike Insurance
from Hastings Direct 3.24 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub