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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.06

Based on 674 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (674)

Review of the Hastings Direct, Car insurance:

Best quote

Quick and easy. Hassle free.......... Reviewed on: 17th August 2023

Helpful company

My insurance was quite high but after I spoke to them reduced it dramatically after my renewal. Customer service is easy to talk to, the wait time is not that bad either. Easy to view my account and policy. And make a payment online Reviewed on: 23rd August 2024

Excellent service

I needed to change car insurance as my current provided was no longer the value for money I required, Hastings Direct came up as the best on offer from my searches. Having set it all up online, realised I had made a mistake for the start date, gave them a cool and they sorted it out for me Reviewed on: 23rd August 2024

Excellent Experience!

Hastings Direct came up tops for value for money, easy to set up policy and good coverage options. Having the App is convenient to keep track of policy documents and has all the contact details in one place. Reviewed on: 23rd August 2024

Helpful Hastings Direct

I recently had to submit a claim as someone hit my parked car - Hastings were very helpful in organising the repairs and I didn’t have to do much to get things sorted. They also made sure I didn’t pay anything towards the repairs and that my no claims bonus wasn’t affected. Very happy with my experience. Reviewed on: 23rd August 2024

Have had a pleasant experience so far.

Have had a pleasant experience so far. Haven't yet had to make a claim Reviewed on: 23rd August 2024

Good prices and customer service.

Good prices and customer service. Reviewed on: 22nd August 2024

So far so good

Not made any claims to date but the process of obtaining cover was straightforward. Reviewed on: 22nd August 2024

Friendly customer service and easy to communicate with.

Friendly customer service and easy to communicate with. Also good value for money. Reviewed on: 8th August 2024

Too expensive car insurance and they keep increasing...

Too expensive car insurance and they keep increasing it every year Reviewed on: 30th July 2024

Renewed the policy after we had cancelled

They renewed the policy after we had told them we didn't want too as too expensive. They will not cancel without charging the admin fee, and threatened me with legal proceedings if I don't pay. Super unhelpful automaton on the phone Reviewed on: 16th July 2024

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