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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (646 reviews)

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3.09

Based on 646 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct Car insurance reviews (646)

Review of the Hastings Direct, Car insurance:

Good customer service

Whenever I had a query the customer service team were always very friendly and willing to help would definitely recommend to family and friends Reviewed on: 25th September 2016

Insurance quote doubled in price again

So I just recieved my insurance quote fron Hastings direct which has more than doubled to now be £1048/year for a diesel audi TT. This is now the second year that they have doubled my premium with no reason and customer services that tell you no discount for long existing customer. Pay it of leave is their advise.This is from October 2023. This company is a money grabbing joke. Reviewed on: 26th October 2023

Worst insurance company

This is the worst insurance company I have had the displeasure of using. Lacked communication and not easy to get a hold of when it came to issues on repairs to cars.. Stay away from this company if you don’t want to be disappointed. Reviewed on: 22nd October 2023

Not covered

Found my car in morning with smashed front windscreen. No idea what or who did it. Called to make claim on insurance( fully comp including windscreen cover) passed to another department to arrange replacement only to find it would take five days( weather dependant). Enquired about a replacement while car is waiting to be repaired( a must for getting to work) I was told I can't get courtisy car. My policy includes courtisy car? I was told that as it wasn't involved in accident and was drivable I didn't qualify for courtisy car. This wasn't little chip or crack it was full on smashed. How is anyone able to drive when they can't see. Insurance doubled last renewal but I wasn't bothered as I thought was best to keep policy to be covered for any eventuality. What a mug, I will defiantly be shopping around when it's due for renewal. Not only out of pocket for premium for repair but also weeks work. Reviewed on: 20th October 2023

Poor customer service

Insurance cancelled because I failed to login to an app within a set time frame. Nightmare when you are away working and didn’t open emails entitled ‘please login to your app’ hardly urgent or suggestive of a cancelled policy. Told over the phone that ‘this maybe is not the company for you’ when I questioned why I had to login to an app to keep my policy! Stay away people if you work long hours as this discriminates against you! Reviewed on: 18th October 2023

Good change of mind

Got an increased renewal that seemed high On asking to rethink got a much better quote Unhappy with the initial high quote but very happy with response Reviewed on: 11th September 2023

£20 Charge to end policy even though policy had come to end !

Do not bother with their car insurance, as they want auto renew at the end of policy. My policy ran out, I did not want to renew it ....they charge £20 ....very sneaky will never use them again. Reviewed on: 1st September 2023

Windscreen repair gone wrong

I had a smashed windscreen which was repaired by their approved repairer. The repair was shoddy with glass rattling around the car, and after a few weeks I noticed water in the boot after rain. On close inspection, I noticed the bodywork was damaged just above the top seal. After being consistently phoned off by the approved repairer, I called Hastings (Pink Insure) to get them to intervene - after all my insurance contract is with them and they imposed the repairer. They passed me on to the repairer without trying to help at all. Only since I have put a complaint in writing, are they trying half heartedly to chase the repairer, all by email. No-one has called me to explain the situation yet. I am eight weeks post repairs and 6 weeks post raising the issue. It looks like it is going to have to go to the Ombudsman and it is still raining in my car. A lot of time and energy wasted in not taking responsibility, when it would have been so much more efficient to call the car to be assessed by a garage and to come up with a solution which they could then sort out at their end with the approved repairer. Lovely when renewing and taking your money but not so impressive when problems happen. Reviewed on: 30th August 2023

Cheap insurance

Looked at comparison sights and they gave the cheapest quote, saving me about £150 per year vs renewal. Other quotes were similar in price but slightly more expensive. Reviewed on: 30th August 2023

So poor

They do not reward long standing customers and they will try to squeeze money out of you regardless of your circumstances. I understand this is a business but at the end of the day we dealing with human beings. Will not recommend it at all Reviewed on: 28th August 2023

Great and low prices

Reliable and convenient company that’s value for money Reviewed on: 25th August 2023

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