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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.33 (70 reviews)

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3.34

Based on 70 reviews, last reviewed 7th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

16%

33%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Cheap.. but it shows! Very poor customer services! Initially had to answer lots of questions eg does the house have a slate or tile roof? ( they knew all that anyhow) Total... Read more Reviewed on: 17th July 2025

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Home insurance reviews (70)

Review of the Hastings Direct, Home insurance:

Do not bother

We recently started a bathroom renovation. Upon the bathroom being ripped out our builder discovered that 5 joists under the floor boards had rotted from water damage. This was unbeknownst to us as there hasn’t been any indication of a leak. I contacted Hastings to explain and they at first were great and quick to sort out alternative accommodation for us due to having no access to toilet facilities. 4 days later a surveyor came, the claim was declined and we have been left not knowing which way to turn to make our house structurally safe again. And given about 18 hours notice to check out of the hotel we had been put up in. The claim was declined as the joist damage was put down as previous damage to before our policy was taken out as the surveyor said their must have been a long term escape of water from somewhere to cause the level of damage. He then also put it down to failed sealant around the bath which is an exclusion on the policy even though the bathroom is a complete shell back to brick so he was clearly just making a guess! If we wouldn’t have started the bathroom renovation we would have been none the wiser to this damage until a serious accident happened and the bath fell through the kitchen ceiling. How can a claim not be valid when there is no evidence of any escape of water that we could have fixed? We are a young family with a disabled child. His health is now being put at risk as he has respiratory issues that require us to give him steam baths regularly. I am utterly disgusted with Hastings lack of morals. I have hone, contents and car insurance with them. Not for much longer!! Reviewed on: 27th October 2023

Easy to manage on line

Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

It was very easy to complete the quote

It was very easy to complete the quote Reviewed on: 6th September 2025

I have had no problems since having swapped to Hasti...

I have had no problems since having swapped to Hastings direct and they were able to answer any questions straight away Reviewed on: 5th September 2025

Great cover

never used hastings before but found excellent home insurance on their site, great cover and competitive price Reviewed on: 5th September 2025

Changed house insurance provider this year and saved...

Changed house insurance provider this year and saved £50 for similar cover by getting Hastings Essential house and contents cover on-line. Only had it for a month or so therefore too early to tell about service, if required, but price was very competative. Reviewed on: 5th September 2025

It was the most affordable and best value option at...

It was the most affordable and best value option at the time. I found them easy to reach via phone and helpful to ask questions which is valuable Reviewed on: 5th September 2025

Beat all renewal offers and offered a competitive re...

Beat all renewal offers and offered a competitive renewal price with geeat cover. Reviewed on: 5th September 2025

Competitive pricing.

Very straightforward to take out home insurance online with Hastiny. Very competitive pricing. Reviewed on: 5th September 2025

Easy to manage online account.

Easy to manage online account. competitive price and great cover. Reviewed on: 4th September 2025

Cheap.. but it shows!

Very poor customer services! Initially had to answer lots of questions eg does the house have a slate or tile roof? ( they knew all that anyhow) Totally irrelevant as the claim was for a cycle stolen on holiday! Still waiting after several weeks inspite of phone calls and unanswered emails Reviewed on: 17th July 2025

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