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Hastings Direct: Home Insurance reviews

Name: Home Insurance
Rating: 3.15 (60 reviews)

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2.84

Based on 60 reviews, last reviewed 8th Jun 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

38%

15%

37%

Latest highest rating:

5

Great price, not had to contact them yet though Great price, not had to contact them yet though Reviewed on: 5th September 2024

Latest lowest rating:

1

Never made a claim new premium 40% increase!! Having never claimed on my home insurance the premiums from Hastings have risen every year. This year I was offered a renewal with a further 40% incre... Read more Reviewed on: 8th June 2025

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About this product

Before taking out a home insurance policy, you should check customer reviews to be confident that the provider is reputable. Although a secure policy is key, a provider you can trust is just as important. We collect Hastings Direct home insurance reviews to provide you with insight from genuine policyholders.

Hastings Direct offers buildings insurance, contents insurance and a combined policy of the two. Choose between Hastings Direct and Hastings Premier, depending on your needs. All policies can be tailored to meet your individual needs and budget. You can make your policy more secure by adding on additional extras.

Does Hastings Direct sound like the right provider for your home insurance needs? Find out more about the insurer and its policies from genuine policyholders on Smart Money People. Learn how satisfied customers were with the service they received and whether they would renew their policies. Find out how secure both levels of cover are to help determine which is right for you. Read our Hastings Direct home insurance reviews today.

Have you had a home insurance policy with Hastings Direct? Share your experience with others. Tell us why you chose them as your insurer, and which policy you selected. Were you satisfied with your choice and was the price of your premium reasonable for the level of cover? Would you recommend Hastings Direct to your family and friends?

Write an honest Hastings Direct home insurance review. Together, we can help people like you make better decisions.

Hastings Direct Home Insurance reviews (60)

Review of the Hastings Direct, Home Insurance:

great product

good value customer satisfaction Reviewed on: 1st October 2017

If only minus stars were possible!

Horrific! A leak that started the size of a coin is now over 4 ft in diameter! They've sent 3 plumbers who have all made the situation worse. It's a living hell! Reviewed on: 26th December 2023

Do not bother

We recently started a bathroom renovation. Upon the bathroom being ripped out our builder discovered that 5 joists under the floor boards had rotted from water damage. This was unbeknownst to us as there hasn’t been any indication of a leak. I contacted Hastings to explain and they at first were great and quick to sort out alternative accommodation for us due to having no access to toilet facilities. 4 days later a surveyor came, the claim was declined and we have been left not knowing which way to turn to make our house structurally safe again. And given about 18 hours notice to check out of the hotel we had been put up in. The claim was declined as the joist damage was put down as previous damage to before our policy was taken out as the surveyor said their must have been a long term escape of water from somewhere to cause the level of damage. He then also put it down to failed sealant around the bath which is an exclusion on the policy even though the bathroom is a complete shell back to brick so he was clearly just making a guess! If we wouldn’t have started the bathroom renovation we would have been none the wiser to this damage until a serious accident happened and the bath fell through the kitchen ceiling. How can a claim not be valid when there is no evidence of any escape of water that we could have fixed? We are a young family with a disabled child. His health is now being put at risk as he has respiratory issues that require us to give him steam baths regularly. I am utterly disgusted with Hastings lack of morals. I have hone, contents and car insurance with them. Not for much longer!! Reviewed on: 27th October 2023

Very clear policy at a good price

This seems to be a good quality product from a reputable provider. It's low in price but seems to offer good peace of mind. Reviewed on: 8th September 2023

Fair price for good cover

Very efficient company offers a fair price Reviewed on: 30th August 2023

Cheapest I could find

Cheapest I could find for the cover I needed. Haven't had to make any claims so can't comment on anything else really Reviewed on: 22nd August 2023

Old and stressed and feeling gullible

As with most companies there are lots of promises of customer care. Sadly, there is little if any care here. OK, I have probably made a mistake by making a claim on a small item, but at my age things get blurred. Hastings passed my details to SBS who also made great claims of customer care. After two weeks without my Tablet phone, I had heard nothing, so I contacted SBS who told me "they could not talk to me as they has passed my repair details back to Hastings : "SIX days previously" and that I must contact Hastings Direct, giving me a "direct" number. Calling that number put me through an extended series of number entries/ button pushing, ...for the call to be finally cut off, instructing me to use app or account online. Further attempts gave same result. So, accessing my account, I find Hastings cannot talk to me either ... and I am instructed to ring the underwriters: "Advantage" via a number displayed on screen. I finally got to speak to someone, at Advantage, who did not even ask me who I was...,just to be told: "if it was about a claim there was no-one who could talk to me because they have too many claims". The next day, I made further attempts to contact and find out about my item, but could contact no-one. Finally, I filled in an online complaint form. Even that has not been acknowledged. What do I do now? Go to the ombudsman ? I would be so much happier to have my money back and get a repair myself. It would be far less costly to me all round - especially after I have paid the excess. It also seems that that my premium could go up by well over £1000 next year. All this, grief for a small claim for broken PC Tablet screen and with 9 years no claims bonus. What is more worrying is that we also have car insurance with this company. Now, of course, I have read the reviews. Too late. It certainly seems that have paid insurance premiums for nothing. I always watch the insurance scam programs and feel sorry for the insurance companies and get annoyed about premiums getting higher because of them. I now see the other side of the coin. Reviewed on: 28th June 2023

Terrible company.

I have my buildings and contents insurance through HASTINGS. Complete waste of money as they don’t pay out on anything, even with the additional Home Essentials cover I paid for too. First they wouldn’t pay for a central heating repair as the water in my CH system was too cloudy. Then refused to pay out for faulty electrics with my bathroom downlighters, as they all stopped working. Said I had to get an electrician out myself to diagnose the problem before I could make a claim!! Ridiculous. Reviewed on: 15th June 2023

Excellent experience

Fantastic business to deal with. Very attentive when I contacted them via phone. I didn’t have to wait hours on end to speak to someone. Changes to my policy were updated quickly and efficiently. Great experience! Reviewed on: 1st June 2023

Credit Help

I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Dec same year. When this account popped up on my credit report, it showed that I had only made two payments even though I had not missed a single payment. I filed a dispute with the credit bureaus and contacted my lender to fix the problem on my credit report. They've been back and forth for months now with no signs of repair. Thank you FixMyCredit for helping me take care of the damage done and the financial advice given. FIXMYCREDIT at WRITEME d0t com. Reviewed on: 29th March 2023

Hasting direct home insurance

I took out a policy with Hastings direct and six months later. I had a bathroom leak and we called the insurance company. A guy came out and it was a long procedure and then in the end they have voided my insurance and refunded my money back, but when I took the policy out, why didn’t they explain all this it’s just they are not happy paying people out for the insurance claim, and now I’m stuck without a bathroom without money I would recommend not to go with them Reviewed on: 21st March 2023

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