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Hastings Direct: Home Insurance reviews

Name: Home Insurance
Rating: 3.26 (57 reviews)

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3.13

Based on 57 reviews, last reviewed 28th Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

40%

16%

33%

Latest highest rating:

5

Great price, not had to contact them yet though Great price, not had to contact them yet though Reviewed on: 5th September 2024

Latest lowest rating:

1

Blanket Refusal To Renew Home Insurance Received anote 28.12.24 saying they would not renew our home insurance when it runs out in a month. No specific reaosn given, juts that some area had ... Read more Reviewed on: 28th December 2024

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About this product

Before taking out a home insurance policy, you should check customer reviews to be confident that the provider is reputable. Although a secure policy is key, a provider you can trust is just as important. We collect Hastings Direct home insurance reviews to provide you with insight from genuine policyholders.

Hastings Direct offers buildings insurance, contents insurance and a combined policy of the two. Choose between Hastings Direct and Hastings Premier, depending on your needs. All policies can be tailored to meet your individual needs and budget. You can make your policy more secure by adding on additional extras.

Does Hastings Direct sound like the right provider for your home insurance needs? Find out more about the insurer and its policies from genuine policyholders on Smart Money People. Learn how satisfied customers were with the service they received and whether they would renew their policies. Find out how secure both levels of cover are to help determine which is right for you. Read our Hastings Direct home insurance reviews today.

Have you had a home insurance policy with Hastings Direct? Share your experience with others. Tell us why you chose them as your insurer, and which policy you selected. Were you satisfied with your choice and was the price of your premium reasonable for the level of cover? Would you recommend Hastings Direct to your family and friends?

Write an honest Hastings Direct home insurance review. Together, we can help people like you make better decisions.

Hastings Direct Home Insurance reviews (57)

Review of the Hastings Direct, Home Insurance:

Do not bother

We recently started a bathroom renovation. Upon the bathroom being ripped out our builder discovered that 5 joists under the floor boards had rotted from water damage. This was unbeknownst to us as there hasn’t been any indication of a leak. I contacted Hastings to explain and they at first were great and quick to sort out alternative accommodation for us due to having no access to toilet facilities. 4 days later a surveyor came, the claim was declined and we have been left not knowing which way to turn to make our house structurally safe again. And given about 18 hours notice to check out of the hotel we had been put up in. The claim was declined as the joist damage was put down as previous damage to before our policy was taken out as the surveyor said their must have been a long term escape of water from somewhere to cause the level of damage. He then also put it down to failed sealant around the bath which is an exclusion on the policy even though the bathroom is a complete shell back to brick so he was clearly just making a guess! If we wouldn’t have started the bathroom renovation we would have been none the wiser to this damage until a serious accident happened and the bath fell through the kitchen ceiling. How can a claim not be valid when there is no evidence of any escape of water that we could have fixed? We are a young family with a disabled child. His health is now being put at risk as he has respiratory issues that require us to give him steam baths regularly. I am utterly disgusted with Hastings lack of morals. I have hone, contents and car insurance with them. Not for much longer!! Reviewed on: 27th October 2023

excellent

very good customer service shall recommend Reviewed on: 11th December 2018

Fantastic Customer Service

Each time i have needed to speak to Hastings there customer service has been very good, helpful at every stage Reviewed on: 19th September 2018

great product

good value customer satisfaction Reviewed on: 1st October 2017

Took a year to pay out

Took a year to pay out on an escape of water claim and then refused to cover me for the following year Reviewed on: 29th September 2017

Competitive but serious price increases

Still competitive, but inflicting major price rises on loyal customers - but less than the market, so still doing something right Reviewed on: 27th September 2017

Good Experience

I always had good support from them, they delivered on all their promises and I would definitely recommend them to a friend. Reviewed on: 2nd September 2017

Good Product, Shame About the Extra Charge

Found the insurance through a comparison website. Good coverage and good price. However, I wanted to think things over and maybe arrange the insurance direct (in case I had any further questions not covered by the info I got online) but that would have cost me an extra £12 plus just to speak to someone on the phone about the policy... Did end up taking the policy but didn't go direct. Reviewed on: 31st July 2017

Great service....

its just a shame about the admin charge every time you change something. Apart from that I have had no problems. Reviewed on: 24th July 2017

easy and cheap

got my home insurance with hastings direct. it was easy and the best and cheapest quote i got so i took them up on it! Reviewed on: 18th July 2017

Not bad

Easy to set up and reasonably priced Can be difficult to get through to Reviewed on: 13th October 2016

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