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Hastings Direct: Home insurance reviews

Name: Home insurance
Rating: 3.3 (71 reviews)

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3.25

Based on 71 reviews, last reviewed 14th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

15%

34%

Latest highest rating:

4

Easy to manage on line Easy to manage on line, app useful. Good price, easy to to understand policies Reviewed on: 7th September 2025

Latest lowest rating:

1

Declined Claim & Excess Had an issue with my drains and was forced by Hastings to pay my £350 excess to DASA who would investigate. As they took my excess I assumed this was ... Read more Reviewed on: 14th January 2026

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About this product

Hastings Direct have three different home insurance policies to choose from with varying levels of cover.

Opt for Hastings Essential, Hastings Direct or Hastings Premier. You can choose optional home legal expenses and home emergency cover; they are included as standard with the Hastings Premier policy.

Hastings Direct home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Home insurance reviews (71)

Review of the Hastings Direct, Home insurance:

Old and stressed and feeling gullible

As with most companies there are lots of promises of customer care. Sadly, there is little if any care here. OK, I have probably made a mistake by making a claim on a small item, but at my age things get blurred. Hastings passed my details to SBS who also made great claims of customer care. After two weeks without my Tablet phone, I had heard nothing, so I contacted SBS who told me "they could not talk to me as they has passed my repair details back to Hastings : "SIX days previously" and that I must contact Hastings Direct, giving me a "direct" number. Calling that number put me through an extended series of number entries/ button pushing, ...for the call to be finally cut off, instructing me to use app or account online. Further attempts gave same result. So, accessing my account, I find Hastings cannot talk to me either ... and I am instructed to ring the underwriters: "Advantage" via a number displayed on screen. I finally got to speak to someone, at Advantage, who did not even ask me who I was...,just to be told: "if it was about a claim there was no-one who could talk to me because they have too many claims". The next day, I made further attempts to contact and find out about my item, but could contact no-one. Finally, I filled in an online complaint form. Even that has not been acknowledged. What do I do now? Go to the ombudsman ? I would be so much happier to have my money back and get a repair myself. It would be far less costly to me all round - especially after I have paid the excess. It also seems that that my premium could go up by well over £1000 next year. All this, grief for a small claim for broken PC Tablet screen and with 9 years no claims bonus. What is more worrying is that we also have car insurance with this company. Now, of course, I have read the reviews. Too late. It certainly seems that have paid insurance premiums for nothing. I always watch the insurance scam programs and feel sorry for the insurance companies and get annoyed about premiums getting higher because of them. I now see the other side of the coin. Reviewed on: 28th June 2023

Good Product, Shame About the Extra Charge

Found the insurance through a comparison website. Good coverage and good price. However, I wanted to think things over and maybe arrange the insurance direct (in case I had any further questions not covered by the info I got online) but that would have cost me an extra £12 plus just to speak to someone on the phone about the policy... Did end up taking the policy but didn't go direct. Reviewed on: 31st July 2017

Great service....

its just a shame about the admin charge every time you change something. Apart from that I have had no problems. Reviewed on: 24th July 2017

easy and cheap

got my home insurance with hastings direct. it was easy and the best and cheapest quote i got so i took them up on it! Reviewed on: 18th July 2017

Not bad

Easy to set up and reasonably priced Can be difficult to get through to Reviewed on: 13th October 2016

No problems

Never had any problems, very cheap and reliable Reviewed on: 1st August 2016

Home Insurance Reviewer

Haven't flooded for 57 years prior to the flood barrier been erected when whole village went underwater , wouldn't insure ! The computer said no ! Rubbish Reviewed on: 13th July 2016

CheekyCharges Campaigner

Not too bad, until, I wanted to change my address, and, found out it would cost me £30 to be able to do it! Reviewed on: 13th March 2016

Efficient, and good value for money.

Hastings Direct are very competitive when it comes to price, plus they give you 5 star customer service. I would recommend them to absolutely anybody. Reviewed on: 8th November 2015

simple and hassle free

Hastings direct offered a simple and quick insurance quote. Their website is easy to navigate and very user friendly giving the option to tailor make your policy to suit your own needs. The price offered was the best around and the final step to purchase the insurance was hassle free and quick. Reviewed on: 5th November 2015

quick and easy

Have been with Hastings for 3 year as they always seem to be cheapest when I come to renew. Can't judge them on their claims handling as thankfully I havent needed to claim Reviewed on: 27th August 2015

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