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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (365 reviews)

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4.55

Based on 365 reviews, last reviewed 11th Feb 2025

63% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Hinckley and Rugby service has been excellent. Hinckley and Rugby service has been excellent. They are super fast, and they are flexible to accommodate your circumstance. You are sure to get a deal... Read more Reviewed on: 11th February 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Hinckley & Rugby Building Society Mortgages reviews (365)

Review of the Hinckley & Rugby Building Society, Mortgages:

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Outstanding service

I have just arranged for my existing mortgage to go onto a new mortgage product. This was mainly arranged by Simone Jones, who gave me outstanding customer service, so I would highly recommend Hinckley and Rugby and I am very happy to remain a happy and loyal customer. I hope that Simone Jones will be commended by her managers as it is the fantastic service that she gives, which makes Hinckley and Rugby a great building society and mortgage provider. Thank you. Reviewed on: 23rd May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th May 2023

Query regarding charge on land registry title

I contacted H&R regarding a mortgage we'd repaid a few years regarding a land registry charge that had not been removed. Eloise Thompson took my call and it was a delight dealing with her. I first called late on a Friday just before close of business and she was brilliant. Although I had some incorrect information she was not flustered or tried to rush because of the late hour. I later spoke to her again on Monday with the correct information and she resolved my issue within minutes. Reviewed on: 15th May 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 17th May 2023

Very helpful

Very kind calm and understanding regarding some concerns i was unsure about Reviewed on: 28th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd May 2023

Very open communication

Where some lenders will not give you any progress updates or insight into when your application may be completed. Hinckley and Rubgy gave me both every time I asked. Reviewed on: 24th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 26th April 2023

Recomendation

Impressive and very helpful efficient and knowledable Reviewed on: 21st April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th April 2023

Excellent experience

Nice and simple mortgage application, with clear communications. Ecspectations were managed really well along all the steps of the process. Reviewed on: 18th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 19th April 2023

Good telephone service!

It was good to speak to Angela at exactly 9am this morning and she very efficiently answered all my queries. Reviewed on: 6th April 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 12th April 2023

Great company

Hinkley and rugby are and always have been great. Reviewed on: 31st March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd April 2023

I am very happy that my mortgage is finished. Brilliant service.x

Never had an issue, so not needed to get in touch. Reviewed on: 29th March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 30th March 2023

First rate

friendly, efficient and professional service Reviewed on: 23rd March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 24th March 2023

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