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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1388 reviews)

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4.82

Based on 1,388 reviews, last reviewed 25th Apr 2025

211% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent customer service Called me when they said they would. Very reassuring manner when I was concerned about posting a cheque Reviewed on: 25th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1388)

Review of the Hinckley & Rugby Building Society, Savings:

Answered my queries, excellent product, great cystom...

Answered my queries, excellent product, great cystomer service Reviewed on: 4th March 2025

Reply from Hinckley & Rugby Building Society It’s great to hear you were happy with the service you received from our customer service team via the phone. We believe it’s really important our members receive the same great service however they choose to deal with us. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit... Response date: 5th March 2025

Excellent customer service

Called me when they said they would. Very reassuring manner when I was concerned about posting a cheque Reviewed on: 25th April 2025

Very professional approach and was caring, sympathet...

Very professional approach and was caring, sympathetic and ensured that my requirements were met to my satisfaction. Reviewed on: 25th April 2025

My favourite building society

Friendly and helpful service and they have branches you can go into. I have several cash ISA's with them and each of them have been the highest interest within the local area . I like the fact that they have branches you can go into as I like face to face service. Reviewed on: 24th April 2025

I found the branch clean and welcoming.

I found the branch clean and welcoming. I was not kept waiting and was warmly greeted with a smile. Mandy reviewed my application and confirmed everything with me as I would expect. She explained the process and provided me with the requisite pamphlets. The whole experience was very pleasant...keep it up! Reviewed on: 24th April 2025

Humaninvolved

They contacted quickly, easy to us and a human experience Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Thanks for the feedback, we take pride in the personal service offered by our local teams. It’s great to hear you were happy with the ease and speed of our service. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd April 2025

Excellent service

I received excellent service from Gemma, who gave me a full explanation, as well as documentation, about the savings I decided to choose. I have been a customer of Hinckley & Rugby Building for several years, and visiting their South Wigston branch has always been a good experience. Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Hi Alice, Thank you for your loyalty and choosing the Society for your savings. I am very happy to hear Gemma was able to provide you with everything you needed and that your experience with the team in South Wigston has been consistently good. Thanks for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your i... Response date: 23rd April 2025

5 Year ISA

Liam was very helpful in Hinckley and explained about the 5 year ISA, with the Pass book. I am used to being able to see ISAs online so the Pass Book was new to me . Reviewed on: 22nd April 2025

Reply from Hinckley & Rugby Building Society Hi Jackie, Thank you for taking the time to pass on your feedback, its great to hear Liam was helpful and was able to provide the information you needed regarding our 5 Year ISA. Should you wish to view your savings online please visit our website and follow the links for H&R Online (top righthand button). Should you need any help registering please do not hesitate to contact our team who will be able to assist you. If you are interested in helping us shape the services offe... Response date: 23rd April 2025

simple straight forward procedure to open an IS...

very simple straight forward procedure to open an ISA saving account. filled out the form and after a few days received a call from an advisor confirming the account open and giving information we need to transfer funds. Reviewed on: 19th April 2025

Reply from Hinckley & Rugby Building Society Hello Laura, It’s always great to hear from our members, so thank you for taking the time to get in touch and provide us with your feedback. It’s encouraging to hear you found the process to open an ISA straightforward, especially at such a busy time for our team. Should you need any further assistance please do not hesitate to get in touch, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider... Response date: 23rd April 2025

Lovely friendly staff. really easy to open an account

Lovely friendly staff and really easy to open my account. I was expecting a load of unnecessary document checks and hoops to jump through - instead a very friendly and modern experience. More business coming your way. Reviewed on: 18th April 2025

Reply from Hinckley & Rugby Building Society Afternoon Christina, It’s great to hear you found our staff friendly and our processes to be straightforward and modern, this is exactly what we’re aiming for. We’re very happy you chose to open a savings account with the Society and we look forward to welcoming you again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest pl... Response date: 23rd April 2025

We had a very good experience at a difficult time.

We had a very good experience at a difficult time. Liam at Hinckley branch was very helpful. Reviewed on: 17th April 2025

Reply from Hinckley & Rugby Building Society Hello Shirley, I am sorry to hear you have been experiencing a difficult time recently, however I am very pleased to hear that Liam was helpful and able to assist you. Thank you very much for taking the time to send us your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel ... Response date: 23rd April 2025

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