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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1618 reviews)

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4.85

Based on 1,618 reviews, last reviewed 25th Feb 2026

26% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Did what it said on the tin efficient friendly service Did what it said on the tin efficient friendly service Reviewed on: 25th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1618)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

New account opening

Opened a new ISA account plus a transfer of an ISA from another B.SOC. Extremely helpful staff who guided through the forms. Prompt efficient service and open 5 days a week and Saturday unlike the Nationwide in Rugby. Reviewed on: 13th November 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your feedback. We’re really pleased to hear that opening your new ISA and completing the transfer process felt smooth and well-supported. We also appreciate your comments about our opening hours — offering convenient access is important to us, and we’re glad it’s been helpful for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 20th November 2025

Friendly and informative staff

The staff at Hinckley and Rugby Building Society are always friendly and are very informative. Their savings rates are competative and I am pleased that I can visit an office with any queries, instead of phoning or going online. Reviewed on: 12th November 2025

Reply from Hinckley & Rugby Building Society Hi Roskin. Thank you so much for your thoughtful feedback! We’re thrilled to hear that you’ve had positive experiences with our team. It's great to know you appreciate being able to visit in person with any questions. If there’s ever anything else we can assist you with, we’re always happy to help! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Great Service at Hinckley and Rugby Building Society

Spent over half an hour in the branch going through my options and got good advice from all the staff, particularly one young lady . Reviewed on: 12th November 2025

Reply from Hinckley & Rugby Building Society Hi Brian. Thank you for taking the time to share your experience! We’re so glad to hear that our team was able to provide you with valuable advice and take the time to thoroughly explore your options. We’re especially pleased that one of our team members was able to make a positive impact. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Very friendly and helpful and knowledgeable.

Very friendly and helpful and knowledgeable. Always checking to see you have the best rates for your savings. Happy to explain in detail Reviewed on: 12th November 2025

Reply from Hinckley & Rugby Building Society Hi Denise. Thank you for your wonderful feedback! We’re so glad to hear that you’ve had positive experiences with our team and that we’ve been able to assist you in finding the best rates for your savings. It’s always our priority to provide detailed, knowledgeable advice and ensure our customers are well-informed. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Marie was extremely helpful when setting up my account

Marie was extremely helpful not only in setting up the account I was interested in but also advising in the best options for my existing account. All the staff at the branch are first rate. Always helpful, friendly and professional with the personal touch. Reviewed on: 10th November 2025

Reply from Hinckley & Rugby Building Society Hi Kate. Thank you so much for your kind words! We’re delighted to hear that Marie was able to assist you with setting up your account and offer valuable advice for your existing one. It’s also great to know that you’ve had consistently positive experiences with our team at the branch. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Very helpful, friendly, knowledgable

Very helpful, friendly, knowledgable Reviewed on: 6th November 2025

Reply from Hinckley & Rugby Building Society Hi Ken. Thank you for your feedback! We’re so glad to hear that you found our team helpful, friendly, and knowledgeable. It’s always our goal to provide the best service possible, and we truly appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Exceptionally helpful staff.

Exceptionally helpful staff, despite being very close to closing time all the staff were happy to spend time to explain what was needed. Then the manager was happy to continue with the process in his office. Reviewed on: 5th November 2025

Reply from Hinckley & Rugby Building Society Hi Jacky. Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you, even as the day was winding down. We always strive to provide excellent service, no matter the time, and we’re glad that our staff and manager could help make the process as smooth as possible for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Was dealt with professionally and friendly at the Ru...

Was dealt with professionally and friendly at the Rugby office. Jeanette explained everything to me and filled in the form. Left feeling satisfied. Reviewed on: 5th November 2025

Reply from Hinckley & Rugby Building Society Hello Mary, Thank you for your kind words. We are delighted to hear that your experience at our Rugby Branch left you feeling satisfied. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 6th November 2025

Easy to open new account.

Easy to open new account. Online invitation and submit by post. Account opened within 36 hours Reviewed on: 4th November 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide us with feedback about your experience, we really appreciate it. I am so pleased to hear that you had a positive experience opening your new account, that it was easy to submit and opened quickly. If you'd like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 6th November 2025

Very efficient and friendly.

Very efficient and friendly. Everything was sorted out and the account was open in minutes. Reviewed on: 4th November 2025

Reply from Hinckley & Rugby Building Society Hi Clive, I am so pleased that you were happy with our services and how quickly your account was opened. Thank you for taking the time to give us your feedback. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 6th November 2025

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