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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1572 reviews)

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4.84

Based on 1,572 reviews, last reviewed 21st Jan 2026

30% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

excellent custoemr service, friendly staff, very hel... excellent custoemr service, friendly staff, very helpful, felt like a personal experience Reviewed on: 21st January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1572)

savings experience

Reference Rugby branch, I was very impressed by the politeness and efficiency of the staff, The new passbook arrived within 24 hours of the application. Reviewed on: 9th January 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th January 2022

very good service from the society

Although I made a mistake when submitting the form the lady from your office went out of her way to help me Reviewed on: 6th January 2022

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 7th January 2022

Very good

The staff were excellent with a very good knowledge of the products available And informed us of all that we needed to know Reviewed on: 6th January 2022

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 7th January 2022

Renewing

Had to go in bank to renew….could not be ‘done’ over telephone…understandable. Think I may have been served with “trainee “? But more experienced staff on hand “ to guide “ no problem, all sorted without issue Reviewed on: 5th January 2022

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 6th January 2022

Excellent customer service

The staff are so friendly and always go the extra mile with information and service when assisting you with new or existing products. It’s a pleasure to visit in branch Reviewed on: 3rd January 2022

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience Response date: 4th January 2022

Always a good experience

I always feel at ease in the branch. Staff are very pleasant and helpful. Very efficient service on my last visit. Reviewed on: 2nd January 2022

Bond renewal

Lovely to receive a courtesy call confirming receipt of our instructions, and our passbooks arrived safely today. Thank you for great service. Reviewed on: 31st December 2021

Very helpful staff

I encountered a few slight administration problems when opening two new savings accounts (opened accounts as POA) The staff were extremely helpful they kept me updated and tried hard to sort things out as quickly as possible. Reviewed on: 30th December 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 4th January 2022

Helpful and efficient service

I visited the branch to open a new savings account. There were three staff in the branch so I was able to be seen quickly and everything was dealt with for me at the counter. The terms of the account were explained as well as the process for how the account is opened and when I should expect to receive my passbook, so I was very pleased I was able to get everything done I wanted to. Reviewed on: 30th December 2021

Brilliant customer service

The staff at Nuneaton are absolutely outstanding, they are a credit to the building society Reviewed on: 29th December 2021

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