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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1322 reviews)

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4.81

Based on 1,322 reviews, last reviewed 9th Jan 2025

30% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

5 star service so far. Extremely quick and simple process to set up an account. Communication excellent and staff friendly. 5 star service so far. Reviewed on: 9th January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1322)

Opening new account.

I enquired online this morning how to open an account. I was called back after 10 mins.. I was made an appointment at a local branch immediately .. while on route to the branch I was rang by a member of staff who said the branch had had to be closed due to a h&s issue. However she still met me at the door passed out the papers which I completed outside and then processed my request.. this afternoon I received notification by email that it had been actioned. Bearing in mind we are in a pandemic and that the building society were experiencing other issues as well resulting in closure I can’t fault the professionalism of all the staff and the help I received at the hinckley branch.. Reviewed on: 21st December 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 22nd December 2020

One of the best rates available

I moved money from elsewhere as the rate on offer had declined to almost nothing, H&R offered something better, and the service I encountered was great! 10/10, keep up the good work! Reviewed on: 19th December 2020

Good friendly but a little archaic service.

Getting through to the Building Society can take a little patience, however, when answered the staff are very friendly, polite & helpful, especially Harriet Ward. The Building Society procedures & practices are some what antiquated & they must move into the 21st century, if they are to survive. Their saving products are good rather than excellent. Reviewed on: 17th December 2020

Excellent service and product

Staff were very helpful, clearly spoken and courteous Reviewed on: 17th December 2020

Efficient & Approachable

The people I spoke to regarding opening a new account were friendly and answered my questions clearly. They had an approachable manner and nothing was too much trouble. Reviewed on: 17th December 2020

Superb customer service

I have been truly amazed at the level of customer care I have received. Nothing has been too much trouble in all my dealings with a customer assistant, Jeanette Sobalski, and she has kept me fully informed throughout the whole process of opening my account. She certainly knows the meaning of customer care and is a credit to the Hinckley and Rugby Building Society. She has made me feel valued as one of their customers and deserves the ratings I have given. Reviewed on: 17th December 2020

Fathers savings account

No at lutterworth branch couldn't have been more helpful!had a bit of difficulty getting the right proof of address docs for my 97yr old father took longer than we thought she kept in contact with me on the phone and went the extra mile to help.thankyou nice to have some good customer service for a chnge. Reviewed on: 16th December 2020

Good efficient service

Friendly knowledgeable staff. good feedback. Reviewed on: 16th December 2020

Opening savings account

Called in to the branch and collected the form. Returned the next day and sorted everything out. Passbook arrived a few days later. All in order. Nice to deal with real people at a real branch instead of on-line. Reviewed on: 16th December 2020

Friendly staff

I was very pleased with the service I received when I opened a savings account for my grandson, happy with the product! Lucy was very helpful and knew the different products available. One thing which would be more helpful would be to be able to use a debit card to deposit funds in Reviewed on: 15th December 2020

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