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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

45% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

new account

Very prompt and efficient service, thank you. Reviewed on: 18th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 19th August 2021

Very Friendly Staff

Gary Astill was a very experienced and knowledgeable person that we dealt with. Nothing was too much trouble, very helpful and clear advice was given. Reviewed on: 12th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 13th August 2021

Very impressed

I was dealt with politely and efficiently - very pleased Reviewed on: 11th August 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 12th August 2021

Amazing Service

The whole team at Lutterworth Branch are knowledgeable, friendly and very customer focused. Reviewed on: 10th August 2021

Amazing Team Lutterworth Branch

Everyone at the Lutterworth Branch are very knowledgeable, friendly and always happy to help. The whole Team are an asset to the Building Society. Always receive excellent service on my visits. Reviewed on: 10th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 11th August 2021

Accessible, responsive

I was able to speak directly to a branch member of staff by phone. My questions were answered and I was given an appointment promptly. Friendly and professional staff Reviewed on: 10th August 2021

Personal service

Although the account I opened was by post, the process was very easy and I even received a courtesy phone call to confirm that the account had been opened. Reviewed on: 10th August 2021

friendly, efficient, helpfiul.

opened two savings bonds, My wife and I have used H&R for many years, always happy with the service. Glad to see it is still a building society. Reviewed on: 5th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 6th August 2021

visit to branch

pleasant, helpful, member of staff very good customer service Reviewed on: 3rd August 2021

Unable to contact via. telephone.

It's very unhelpful not to be able to speak to an actual person by telephone. The 0800 number given either directs to the website contact page to an 07516 number which is not active. Reviewed on: 31st July 2021

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