Write a review

Go to business site

Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1612 reviews)

View other Hinckley & Rugby Building Society products

4.85

Based on 1,612 reviews, last reviewed 19th Feb 2026

26% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Neil made my visit today easy and positive Neil supported me today making it so quick and easy. He was so lovely and understanding and really explained things to me which I really appreciate. ... Read more Reviewed on: 19th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

Verified source

Visit provider site Read all reviews See your review

About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1612)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

I visited Nuneaton branch to open a new savings acco...

I visited Nuneaton branch to open a new savings account and the lady who dealt with me, I believe her name was Diane, was very helpful and efficient, and I was easily able to obtain the product that suited me. Reviewed on: 16th October 2025

Reply from Hinckley & Rugby Building Society We’re so pleased to hear your visit to our Nuneaton branch went smoothly and that Diane was able to help you find the savings product that suited your needs. Her helpful and efficient approach is a great example of the personal service we’re proud to offer, and she’ll be delighted to hear your feedback. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks for choosing the Society for your savings Roy - we look forward to supporting you again soon! Response date: 16th October 2025

Staff at Nuneaton especially Diane are helpful answe...

Staff at Nuneaton especially Diane are helpful answer questions and always have time to explain and support new customers which is important to me Reviewed on: 16th October 2025

Reply from Hinckley & Rugby Building Society Thanks for your review Mary. It’s wonderful to hear how helpful and supportive the team at our Nuneaton branch has been, especially Diane. We place a huge value on personal service, and it’s great to know that time is taken to explain things clearly and support new customers. Diane will be so pleased to hear your comments, we’re proud to have her as part of the team. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks for being part of the Society, we look forward to welcoming you again soon! Response date: 16th October 2025

Always have an excellent experience at Nuneaton bran...

Always have an excellent experience at Nuneaton branch . Reviewed on: 16th October 2025

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you always have a great experience at our Nuneaton branch. Our team works hard to make every visit feel welcoming and, of course, helpful, so it’s lovely to know that’s coming through. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We really appreciate you being part of the Society — hope to see you again soon! Response date: 16th October 2025

The service was good and the products selected were...

The service was good and the products selected were fully explained to me by the branch Reviewed on: 13th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback Mark. We're so pleased to hear that the service you received at our Rugby branch was helpful and that our team took the time to clearly explain the products available. That personal, face-to-face support is something we’re proud to offer and continue to value highly. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us — we look forward to welcoming you again soon. Response date: 16th October 2025

Quick service and very polite.

Quick service and very polite.The staff are very helpful. They are able to action your request regards new investments instead of having to make an appointment. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback! We're really pleased to hear that the team at our Rugby branch provided quick, polite, and helpful service. Being able to support members with new savings without the need for an appointment is just one of the ways we aim to make things easier and more convenient. We truly value our face-to-face branch services and the difference they make in delivering that human touch. If you'd like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us and sharing your comments. Response date: 16th October 2025

Great service

Served by Neil - very patient and helpful with the kids savings. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your review! We're really pleased to hear Neil was patient and helpful, especially when it comes to something as important as children's savings. That personal service is something we truly value across all our branches. Thanks again for saving with us. If you'd like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 16th October 2025

Personal service - long my it last

Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that alone; the personal touch is what I have always valued most - problems solved quickly, queries answered clearly, and everything done so pleasantly. I would be sad to lose this customer-friendly contact and hope it will survive alongside the new 'easy to use' online service. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your thoughtful feedback. We're very glad to hear that you've experienced such wonderful service from our teams - and that our in-branch personal touch continues to make a real difference. It's something we highly value and are committed to preserving, even as we introduce more digital options to make things easier. If you'd like to help shape the future of our services, we’d love to invite you to join our Member Panel. Your insights are incredibly valuable, and you can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us and for being such a valued part of our community. Response date: 16th October 2025

Diane was helpful and knowledgeable.

Diane was helpful and knowledgeable. She listened and answered all my questions. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback. We're delighted to hear that Diane was helpful, knowledgeable, and took the time to listen and answer all your questions, that personal, face-to-face service is something we truly value across all our branches. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. Your insights and experiences are incredibly important to us. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us, we look forward to welcoming you again soon. Response date: 16th October 2025

The ladies at Lutterworth have always got a smile on...

The ladies at Lutterworth have always got a smile on their faces. Not just in the branch, but they will always make an effort to say Hi if seen out of office too. Jo is always making an effort to get involved in supporting the local community aswell Reviewed on: 11th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Yim. It’s wonderful to hear how the team at our Lutterworth branch go above and beyond to bring a personal touch, both in and out of the office. That friendly smile and genuine connection are a big part of what we hope makes our services stand out. We’re also really proud of our commitment to the local community, and it’s great to hear Jo’s efforts are noticed and making a difference. We aim to support and stay connected with our neighbours throughout our network; it’s firmly rooted in our society. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us and taking the time to share your feedback. Response date: 16th October 2025

Always friendly and helpful, thank you

Always friendly and helpful, thank you Reviewed on: 11th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words! We're really glad to hear that our Rugby branch team has been consistently friendly and helpful, that’s exactly the type of service we’re aiming to provide to all of our members. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you for saving with us Response date: 16th October 2025

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings Account
from Recognise Bank 4.81 from 180 reviews
Savings
from Britannia 4.50 from 2 reviews
Junior instant access savings
from London Plus Credit Union 0.00 from 0 reviews

Want to see more from Hinckley & Rugby Building Society?

Mortgages
from Hinckley & Rugby Building Society 4.60 from 395 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub