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Hinckley & Rugby Building Society: Savings reviews

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4.85
Based on 1,625 reviews, last reviewed 5th Mar 2026
45% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
12%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026
Eleanor T's avatar
Eleanor T

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025
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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

5
Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024
Dawn 's avatar
Dawn
Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024
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Hinckley & Rugby Building Society

Good customer service

5
Staff were very helpful and accommodating Reviewed on: 16th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 21st April 2021
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Hinckley & Rugby Building Society

First class service

5
On the death of my husband the staff at the Nuneaton branch could not have been more helpful and empathetic. Reviewed on: 16th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 21st April 2021
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Hinckley & Rugby Building Society

Excellent

5
I had every help from each of the staff members I spoke to. They had a good knowledge of their products , were able to explain clearly without jargon and they had good people skills. Reviewed on: 16th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 21st April 2021
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Hinckley & Rugby Building Society

Contact.

5
The customer assistant phoned me and was very helpful. Reviewed on: 15th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Good customer service

5
My savings account was set up quickly on arrival at the building society today. I obtained a receipt for my cheque deposit and a call to my landline to confirm the mobile number to use to contact me. Reviewed on: 15th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
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Hinckley & Rugby Building Society

Friendly place, good service

5
Checked the savings rate, filled in the form, presented it with a cheque, details already on file as an existing customer, job done Reviewed on: 15th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Carol Davies was so helpful and knowledgable and the turnaround service is truly wonderful

5
Hinckley and Rugby are excellent (especially Carol Davies) Reviewed on: 15th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
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Hinckley & Rugby Building Society

Website not clear

5
opened account via online. The website was not 100% clear on what was needed. For example as an existing customer what ID you required was not detailed on the website. Phone contact with staff member was friendly and clear Reviewed on: 14th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for your feedback, we are pleased that the member of staff was able to help and we are currently looking to update the ID information on the website to make it easier in the future. Response date: 15th April 2021
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Hinckley & Rugby Building Society

website

1
probably the worst website ive ever used. The ratings wont let me leave a zero Reviewed on: 13th April 2021
tim burnham's avatar
tim burnham
Reply from Hinckley & Rugby Building Society Thank you for your feedback and, of course, we are sorry to hear that your experience of using our website was not positive. We hope that you will be pleased and reassured to hear that, as part of a broader digital strategy, we are currently in the early stages of developing our website to improve not only its look and feel but also the content and functionality which it delivers. Response date: 14th April 2021
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Hinckley & Rugby Building Society

Very good service

5
Pleasant, efficient and easy service, a new savings bond set up very easily, thank you. Reviewed on: 12th April 2021
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

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