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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

45% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Excellent customer service

Friendly staff who went the extra mile to explain products and offered great customer service, nothing was too much trouble and they kept me informed every step of the way opening my accounts Reviewed on: 3rd February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 4th February 2021

Efficient and informative

Wanted info on savings. New account set up...passbook arrived.. Good service Reviewed on: 3rd February 2021

Helpful and swift response.

With one product coming to maturity,I contacted HRBS and was given help about the option I was looking at and also assistance when I mentioned issues with my online access. Proactive assistance and swift response. Reviewed on: 2nd February 2021

Went smoothly

Quick and efficient Con firmed and completed immediately Reviewed on: 1st February 2021

Better than average

Completed on on line return but surprised you don’t get any email confirmation No confirmation that application or cheque received Did receive confirmation that cheque had cleared and account active Reviewed on: 29th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this feedback which we have shared with the teams in our branches and head office. We are happy you were satisfied with the service you have received. Response date: 1st February 2021

Service for H & R savers

I have used H & R many times over the years, especially latterly, & have found them to be competitive, helpful & convenient. Unfortunately now they have moved from Countesthorpe it is not so handy, But Broughton Astley staff are very helpful when you contact them. I would support them as one of our more local businesses as well. Reviewed on: 28th January 2021

Service

Efficient service and efficient and friendly staff Reviewed on: 28th January 2021

Excellent service

Very helpful with opening an account with Power of Attorney. Clear telephone advice about documents required and speedy response. Reviewed on: 26th January 2021

NEW FIXED TERM BOND INVESTMENT

HIGHLY COMPETITIVE PRODUCT ADMINISTERED BY FRIENDLY AND EFFICIENT STAFF ! Reviewed on: 25th January 2021

Efficient and courteous

I applied only on 21st. January and have had an acknowledgment by today (25th. January) ... awaiting hard copies through the post. A telephone call was copurteous. A few other building socierties with which I have had to deal recently did not come up to this standard with Covid-19 being contsntly used as an "excuse". Reviewed on: 25th January 2021

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